Ernestina Munoz | Pangian
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English, Spanish, Italian, Swedish
Bachelor's degree
Gothenburg University, Sweden
International Economy
Ambition, Attention to Detail, Brilliant, Calmness, Careful, Cheerful, Commitment, Common sense, Competence, Concentration, Customer Service, Determined, Diligence, Hard Work, Trustworthy
Dance, Drawing, Going to movies, Reading
Administrative, Analytical Skills, Business Services, Call Center, Customer Service, Translation - Transnationalism
3 - 5 Years of experience
Customer Service
5 - 7 Years of experience
Full-Time, Part-Time, Contract

Translator and Virtual Assistant

02/11/2018 – Present, Freelance

Translations from/to English, Swedish, Spanish and Italian, specializing in business, marketing, legal and technical documents, my services also include proof reading, editing and transcription. 

A few examples of my work:
- Translation from Italian to English of the websites and
- Spanish to Swedish Translation of the novel "Clownen Gråter" by Javiera, Norlén & Slottner
- Translation from English to Italian of the autobiography "How it all began" by Ann Brooks,
- Transcription assignments (on -going) for Linguistix Tank Inc., Canada

In addition, virtual Customer Support and Management Assistance for international clients all over the world, including administration projects, billing, bookkeeping,  payroll prep work, data entry, calendar management and travelling arrangements, managing calls, emails and correspondence etc.  


Front-desk manager / Administrative Assistant / Translator 

21/08/2016 – 31/10/2018, Onward Luxury Grup s.p.a., Via Cassia 69, 50023 Tavarnuzze, Florence, Italy

Managing the Front Desk and providing support to management and employees, assisting in daily office needs and managing general administrative activities, as well as performing a variety of other clerical tasks, such as making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. In addition, translations and interpreting, from/to English, Italian, Spanish and Swedish.


Administrative Assistant

09/07/2012 – 10/12/2015, Pelletterie Pragliola Ciro, Via Enrico Conti 16, 50018 Scandicci, Florence, Italy

- Coordinating office activities and operations to secure efficiency and compliance to company policies.

- Managing the Director's agenda/travel arrangements/appointments etc.

- Supporting budgeting and bookkeeping procedures

- Creating and updating records and databases with personnel, financial and other data


Administrative / Executive Assistant and Translator

19/10/2010 – 18/10/2011 (maternity leave replacement), Molteni Therapeutics Srl, Via Barontini 8, 50018 Scandicci, Florence, Italy  

- Maintaining the Research Director's appointment schedule

- Producing information by transcribing, formatting, editing, retrieving and transmitting data

- Preparing reports by collecting and analyzing information

- Developing and utilizing filing and retrieval systems; recording meeting discussions

- Maintaining office supplies inventory; anticipating needed supplies

- Translations from/to English, Spanish and Italian


Personal / Marketing Assistant, Translator

14/12/2008 – 31/12/2009 (maternity leave replacement), AIM Group-AIM Congress Firenze Srl, Viale Mazzini 70, 50132 Florence, Italy

- Managing the General Manager’s agenda, assessing priority of appointments, managing her travel arrangements

- Processing the General Manager’s correspondence, screening calls and requests

- Assisting the General Manager in researching and following up with action on various matters (chasing responses, triggering follow-up action etc)

- Producing documents, briefing papers and reports for the General Manager 

- Meeting and greeting visitors at all levels of seniority

- Translations from/to English, Italian and Spanish and providing the General  Manager with English conversation classes


Production Coordinator / Translator 

19/06/2007 – 22/06/2008, Digititles S.r.l., Via Maggio 35, 50129 Florence, Italy

Coordinating translators working remotely from all over the world for the production of subtitles for DVD TV shows and movies, (mostly produced in the USA), aimed at the European and Asian markets. Clients included the Disney Corporation, Warner Bros and 21st Century Fox. In addition, translation and proofreading of subtitles from/to English, Italian, Spanish and Swedish.

Conference Organizer / Translator 

11/2001 – 02/05/2007, Eta - Energie Rinnovabili Srl, Piazza Savonarola 10, 50132 Florence, Italy

- Overseeing bookings, cancellations, and postponement orders from clients

- Planning and coordinating all activities to successfully execute the conferences

- Processing additional requests such as room set-up, catering needs and audio visual device requirements

- Translation from/to English, Italian and Spanish of business documents and promotional material 

- Preparing and coordinating the production of the Conference Proceedings, DVD and bookform

A selection of the organized conferences:

  • 2nd World Conference and Technology Exhibition on Biomass, Rome 10-14 May 2004.
  • 19th European Photovoltaic Solar Energy Conference and Exhibition”, Paris, 7-11 June, 2004
  • 21st European Photovoltaic Solar Energy Conference and Exhibition, Barcelona, 6-10 June 2005