Ivory Bracey | Pangian
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Ivory
Hiya! I'm Ivory, a Product Support Specialist. I provide tech support and training to customers using Zendesk, Zoom, email, phone, and more. I troubleshoot customer issues and file bug reports as necessary.
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Ivory
United States Of America
English
United States Of America
Bachelor's degree
University of Nevada
Psychology and Sociology
Adventure, Empathy, Perseverance
Listening to music, Pole Dancing, Video gaming

Hiya! I'm a multipotentialite (a fancy way of saying I have varied interest). I enjoy learning new things and I have pursued knowledge my entire life. Whether it's double majoring in Psychology and Sociology, learning to code, or taking dance classes I enjoy expanding my horizons.

Customer Service, G Suite - G8D, HTML, Tech support, User Acceptance Testing, WordPress, Zendesk
Customer Service
7 - 10 Years of experience
Operations
1 - 3 Years of experience
Full-Time
Yes!

Product Support Specialist (remote) 2019 - 2020

MightyText, New York, NY

●  QA testing new versions prior to release.

●  Providing user support via Front.

●  Responding to Google Play store reviews and

questions.

  • ●  Documenting software bugs.

Product Support Specialist 2018 - 2019

Jazva, Pasadena, CA

● Providing support to clients via Zendesk, phone, email,

and video chat.

● Creating and updating knowledge base articles.

● Documenting software bugs and requests for custom

features using Asana.

● Creating instructional documentation for users.

 

Web Developer (freelance) 2017 - 2018

Power Stars Universe, Los Angeles, CA

● Designing and developing website for Power Stars

news and content with the goal of increasing fan

engagement.

● Utilizing Bootstrap 4 to allow responsive viewing of

comic book content on web and mobile devices.

 

WordPress Web Developer (remote) 2017 - 2018

Wonderment Apps, Burbank, CA

● Creating customer websites with and without theme

frameworks.

● Optimizing custom graphic elements and iconography

as required by project, to the standards of today’s

devices.

● Diligently tracking time and project progress through

the utilized tools of the organization.

 

Google Ads Quality Rater (remote) 2015 - 2016

ZeroChaos, Orlando, FL

● Evaluated the relevance of ads, as they relate to user

searches, to ensure user satisfaction.

● Reviewed and categorized web pages to prevent

advertisers from appearing alongside undesirable

content.

● Assessed the quality of YouTube and Google Play ads

to maximize customer impact.

Experience

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