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Professionally I am currently a digital services advocate working with anyone affected by intimate partner violence. I am able to provide support, crisis intervention, resources and education around healthy relationships and domestic violence. In this role, I have had the opportunity not only to work with survivors but also train and be a mentor to people who are new to the field.
In my personal life, I have been able to take time off work and travel for five months straight to several different countries then after coming back home spent another two months in Guatemala getting to know where part of my family came from. I enjoy spending my time learning new things which has lead me to get my TEFL, get my TABC (when doing brand ambassador work) learn new styles of dancing, and fitness becoming a hobby for me.
I feel like I will never stop learning and that includes applying myself to any job that I am in. I have a variety of skills that are adaptable and hope to work and get to know people on here closely.
REVOLUT- Customer Support Specialist (English and Spanish) & Temporary AML Fincrime Assistant
July 2019-July 2020
- Train colleagues in proper email support, part of the team identifying issues with user experience via email. Created a text to be used for common email questions such as issues logging in.
- Created a Spanish language glossary for uncommon terms used in chat support services so agents were more uniform in the language used.
- Part of team assisting the anti-money laundering team to review alerts and SOF. Reduced backlog by over 2800 alerts within 3.5 weeks.
- Created a "cheat sheet" for important information useful for new hires. Was able to share this with new coworkers, so they are not overwhelmed with information.
National Domestic Violence Hotline-Â Bilingual Digital and Phone Services Advocate
June 2015- March 2016; Oct 2017-June 2019
- Mentored new advocates as part of their onboarding process to make sure they have adequate support.
- Took part in helping to revise and edit new blog content.
- Provided crisis support and management, assessed the safety of our contacts, and provided resources if needed.Â
Hope alliance crisis center- Bilingual hotline and intake advocate
May 2015-Oct 2017
- Trained new colleagues in intake procedures. Created documentation and information so it is more streamlined and easier for new hires to learn their duties.
- Represented the organization and shared what we did for various events such as community events and state conferences in order to network and be more visible in the community.
George Junior Republic- Home Based Case Manager
April 2013-Jan 2014
- Develop a case plan for clients to make sure they are meeting their goals. Created a plan to have materials prepared a month ahead of time, which allowed me to spend less time preparing for client meetings.
- Write weekly and monthly reports for use in court review of each case.
- Used my language skills to interpret for Spanish-speaking clients for other case managers.
Family Services, In  - Family Support Specialist
June 2012 - March 2013
- Develop weekly lesson plans for new moms or first-time moms surrounding child development. Administer appropriate screening tools such as ASQ and postpartum depression screening. Then refer to an outside agency if available.
- Meet with mothers in their homes weekly to provide appropriate services. Keep accurate case notes and enter the appropriate information in the system. While tracking hours and mileage.
- Created an easy to understand and follow weekly lesson plan with activities, information, and assessments done for a full month ahead of time. This allowed me to work more efficiently and allowed the person who took over my position to be prepared and focus on other areas of learning the job.
