Senior Human Resource Director • Papa John’s • Sept 2015 – May 2019

Directed all human resources strategies and practices for domestic United States field operations while leading a team of 4 regional Human Resource Directors and partnering with 2 Vice Presidents and the Senior Vice President of franchise/corporate operations to ensure achievement of long/short term business unit goals and organizational objectives.

• Created and updated job descriptions; identified job competencies
• Identified workforce needs; branded and marketed organization to potential qualified candidates to drive internal/external candidate flow
  • Developed, implemented and evaluated succession planning and performance appraisal processes designed to increase individual and organizational effectiveness
  • Developed, implemented, and evaluated compensation policies to attract and retain talent while ensuring equity and protecting profitability
  • Educated workforce on compensation and benefits programs to drive employee satisfaction and employer of choice mentality
• Facilitated twice weekly conference calls to review and determine reasonable accommodations and return to work status; utilized current federal guidelines and partnership with legal to ensure compliance
  • Established, updated and communicated workplace policies and procedures to improve company culture
  • Partnered with legal on employee relations concerns and coached HRDs on complaints filed internally and/or with local/federal agencies
• Partnered with multiple departments to facilitate divestitures and acquisitions as required
• 50% travel

Human Resource Director • Papa John’s • Jan 2001 – Sept 2015

Human resource and employee relations management for the Southeast region; provided support to 22 Directors of Operations, 2 Operations Vice Presidents, 1 Divisional Vice President, 6 Franchise Business Directors and 6 Operations Specialists for 179 corporately owned restaurants with over 2500 employees and 500+ franchise owned restaurants.

• Key contact with corporate departments to facilitate development and deployment of continuing education courses, special projects, new initiatives and restaurant openings/closings
• Scheduled, delivered and administered continuing education training on human resources, management skills, behavioral interviewing, workplace harassment, employment law and annual leadership development
• Consulted with operations on staffing, recruitment and retention initiatives
• Partnered with operations team to complete performance management, succession planning and performance improvement processes
• Consulted with corporate operations market leadership on all pay programs and monitored adherence to salary administration guidelines
• Provided training and consultation on company policies, procedures and benefits issues (FMLA, sick leave, military leave, overtime, vacation, etc.); collected/analyzed data for preventative training
• Ensured compliance with company policies, and federal/state/local laws and ordinances regarding employment and documentation
• Investigated allegations of unfair treatment, discrimination, harassment, policy or safety/security violations
• Identified and resolved workplace issues; facilitated conflict resolution and determined appropriate corrective action, up to and including separation for team member concerns or issues
• Partnered with senior legal counsel to defend EEOC claims and lawsuits within the region supported
• 75 % travel

Training Coordinator/People Services Consultant • Papa John’s • Oct 1999 – Jan 2001

• Assisted with selection and development of Training General Managers; monitored quality of restaurant-based training via regular restaurant visits; communicated trainee progress via weekly training performance evaluations
• Deployment of special projects, new initiatives, and restaurant openings
• Monitored manpower report to determine recruiting needs; conducted interviews and reference checks; negotiated offers, generated offer letters and conducted exit interviews on management-level positions to monitor trends
• Coordinated and facilitated continuing education classes for Managers, Area Supervisors, District Managers and Operations Vice Presidents
• Managed performance review cycles and assisted market leadership with performance improvement training; reviewed performance consultations and development planning; assisted market leadership with salary administration
• Maintained human resource compliance through training and consulting on company policies, procedures, benefits issues, and federal/state/local laws
• Conducted investigations into allegations of unfair treatment, discrimination, harassment, policy and safety/security violations
• 75% travel

General Manager • Celebration Station • Oct 1998 – Oct 1999

Opening Coordinator/Corporate Trainer • Apple South • Jan 1990 – Jul 1998