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LORI PARKER Â 210.823.8188 | lorikayparker@gmail.com | Cibolo, TX | linkedin.com/in/lori-eakin-parker-3787a8120/
CUSTOMER SUCCESS MANAGER
Exceptional communication and client success professional transitioning to the private sector after 15+ years engaging stakeholders within and outside of specialized teams in public education.
Thrives at building programs and processes that drive customer success, building cohesion amongst teams and directorates in delivering improved results and services to customers.
Delivers new relationships and solutions for clients, strengthening abilities to meet emerging needs of new and established clients.
Areas of Expertise:
Program Management | Employee Training & Development | Stakeholder Relations | Process Improvement
Educational Leadership | Executive Communication | Relationship Building | Administrative Management
Project Support | Issue Resolution | Software Education & Use (MSB X Log, eSped, SuccessEd)
PROFESSIONAL EXPERIENCE
LICENSED SPECIALIST IN SCHOOL PSYCHOLOGY (LSSP) 2005-2020
Multiple Locations
Served multiple independent school districts and education contractors in delivering critical school psychology, testing, and Special Education programs. Built and nurtured relationships with a wide range of faculty, administrators, and district staff, championing programs and processes that improved student learning and supported school programs. Educated staff members on software use and program management through workshop and one-on-one instruction.
â–ª Educated LSSPs and staff members on use of specialized software programs, increasing individual capabilities in utilizing specialized systems that support critical processes.
â–ª Mentored and instructed interns and entry-level professionals, guiding new professionals in managing high-intensity workloads while maintaining quality and delivering critical results.
â–ª Managed multiple programs simultaneously, maintaining critical timelines and multiple projects for each program while ensuring compliance with educational, medical, and regulatory requirements.
â–ª Led small-and large-scale training and workshops covering a wide range of subjects, educating Special Educators and core faculty on designated topics.
â–ª Established school- and district-level relationships with key leaders, administrators, and faculty, strengthening internal capabilities and working with partners in improving student experience.
â–ª Served as advisor on billing Medicaid for psychological and educational services rendered, educating key personnel on using MSB X Log and other software programs; troubleshot end-user and system issues, identifying workarounds and improving overall user experience while engaging with MSB staff in overcoming obstacles.
â–ª Drove communication efforts between multiple parties, establishing atmospheres that diffused conflict and strengthened relationships amongst faculty, support staff, educators, and external stakeholders.
INSTRUCTOR - PSYCHOLOGICAL ASSESSMENTS 2014
Texas Lutheran University
Educated adult learners on complex analytics and psychological assessment strategies. Communicated with a diverse group of individuals and groups, curtailing presentations and communication in meeting the needs of target audiences. Evaluated analytics and completed products, providing constructive feedback on work products and improving students’ capabilities.
Additional administrative, communication, and program management experience with Insurers Services of Texas,
Farmers Insurance, and Hunting & Outdoor Adventures.
EDUCATION
Master of Arts in School Psychology – Texas State University (2006)
Bachelor of Arts in Psychology – Texas Lutheran University (2003)
Professional Credentials
Licensed Specialist in School Psychology – State of Texas (Lic. 33291, Exp. Sept 2020)
