Nov’17 – Nov’ 19 with SIGTuPLe Technologies Pvt. Ltd., Bangalore as Senior Manager Business Operations |Key Result Areas:

• Responsible for Legal & CS compliance wherein NDA, Consultancy Service Agreements, Master Service Agreements, Consultant Agreements, Research Agreements, Data Partnership Agreements, Strategic Partnership Agreements etc. along with all CS related proceedings along with ensuring license in place (liasioning).
• Responsible for QCRA (Quality Control & Regulatory Affairs) – handled ISO, FDA & EU proceedings. In line with internal flash audits once in a quarter to ensure quality standards are at par without any deviations.
• Handling Purchase process, Stores management, Logistics & Distribution, Vendor management – accounts receivables & payable.
• Handling Customer Experience Centers Expansion in line with company’s requirement – taking care of end to project execution from scouting of property, legal search, commercial negotiation, LOI & lease agreement, Turn-key project finalization, Implementation, Asset Management & BoQ validations.
• Responsible for Facilities management in line with organizational requirements.

Mar’15 -Feb’17 with Idea Cellular Ltd., Indore as Senior Manager – Company Retail Stores | Key Result Areas:

• Managing the end-to-end process of Company Retail Stores right from identification to launch of the store within timelines.
• Ensuring cross-functional coordination with internal & external team members viz., Commercial, Vendors, Legal, HR, Finance, Service Delivery & Various other functions.
• Directing sales, service, customer experience, P & L of stores & overall upkeep.
• Administering six company stores & six under project stage as per roll-out target.
• Confirming timely closure of PO's issued to vendors and settling the outstanding within 30 days of bill submission.
• Monitoring complete snag list in place with periodic checks for better upkeep of the said stores.
• Offering best in class customer experience in the stores with a major focus on FTR (First Time Right), FLR (First Level Retention), tagging in the system with accuracy for better service on the Q/R/C raised for the customer.
• Directing all the line items involved in ensuring P&L of the store.

May’14 - Feb’15 with Kairos Corporate Services Pvt. Ltd., Hyderabad as AVP-Operations –Start-up | Key Result Areas:

• Managed cost center of operations – recruitment & training of the team, identify target group, approach & designing strategy to meet customer/client requirements.
• Led sales, operations, market segmentation, capacity planning & back-end infrastructure.
• Provided consultation support services in the matters of credit ratings, private equity, project report for funding & collateral evaluation.
• Administered Mar-com activities across channels like P&L, Customer Retention, Relation & Life Cycle Management.

Feb’07 - Apr’14 with Vodafone Essar South Ltd., Hyderabad as Manager - Retail Operations | Growth Path:

• Feb’07-May’10: Zonal Credit & Collections Head, Vijayawada
• May’10-May’11: Zonal Customer Service Operations, Visakhapatnam
• May’11-Apr’14: Manager - Retail Operations, Hyderabad

 Key Result Areas:

• Directed revenue, sales, service operations & P &L of stores involved in the business.
• Conducted timely recruitments, training & deployment of resources.
• Monitored MIS activity-preparing & arranging of reports, presentations, budget & forecast to superiors.
• Offered consultation to cross-functional Departmental Heads on matters of Operations Team, Commercial Team for stock/materials, Marketing Team, Distribution Team, IT Team, Network Team, Switch Team, Relationship Team, Service Support Team, HR Team & Finance team for any requirements & support.
• Ensured adherence to SLE (Service Level Excellency) for all customer interactions.
• Established Health, Safety & Well being of all personnel involved.
• Worked towards Expansion Operations in the defined territory.
• Performed timely audits & scrutiny of the defined SOPs – designed end-to-end store operational process with all the scenarios: walk-in, escalation, cash management, doc. management, emergency situations and so on.