Mariana Ribeiro de Carvalho | Pangian
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Mariana
Olá!
My name is Mariana and I am an energetic and passionate professional, who is looking for a new and exciting challenge.
Take a look a my profile below and I hope I'll talk to you soon! 🙂
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Mari Ribeiro
Brazil
English, Portuguese
Brazil
Bachelor's degree
Georgia State University
Business Administration, Hospitality
Caring, Change, Collaboration, Communication, Courage, Open-Minded, Respect, Responsiveness
Baking, Cycling, Learning A Foreign Language, Traveling, Watching movies, Watching sporting events

Since a young age, I've always had the curiosity to travel and learn about different cultures. My first opportunity to do that came in 2011 when I went to the US to be an Au Pair. During my time as An Pair, I took classes at a local college and before returning home, I applied to Georgia State University, one of the top universities in the state. I not only got accepted to GSU, but also got a partial scholarship to attend it. So I came back to Brazil for 6 months, got a student visa and went back to Atlanta to complete my studies. In 2017, I completed my bachelors in Hospitality Administration, graduating top of my class.

After spending most of my adulthood in the US, I've recently moved back to my beautiful homeland, Brazil. With me, I brought back great professional experiences that have shaped my career. So far, I have mainly developed both analytical and customer service skills. While working at IHG’s corporate office, in addition to developing accountability skills, I learned to conduct system training and system implementation. On the other hand, my experience on hotel operations has taught me to make fast decisions under pressure, while proving guests with a memorable experience.

I believe I would be most successful in a position where I can combine both my customer service experience and passion, with my analytical experience. During my time as an intern and analyst at IHG, I enjoyed educating and teaching people how to use a new system, organizing training sessions, learning about data and how it can be used by different departments to make decisions, provide insight for system enhancements, bring more revenue and grow customer loyalty.

Ever since that first trip as an Au Pair, I've traveled to 12 countries. I joke I can't spend more than two years without traveling abroad because I get traveling anxiety. Experiencing new places, trying different food, learning the history, learning a bit of the language, meeting new people, all of that makes me feel complete and alive.

I decided to look for career opportunities remotely because it will allow me to contribute to a company, while giving me the flexibility to continue pursuing my passion for traveling. In addition to that, based on my personal experience, I believe working remotely leads to more worker productive.

Thank you for taking the time to get to know me better. I hope to hear from you soon to discuss how my strengths, and skills, will help contribute to future projects!

Administrative, Presentation, Tech support, Communication, Microsoft Office, Customer Service, Training, Project Planning, Customer Satisfaction, Microsoft Outlook, Operating Systems, Requirements Analysis, Visio
Customer Service
1 - 3 Years of experience
Translator
< 1 year of experience
Full-Time, Contract
Yes!

Rooms Specialist, Front Desk

Hotel InterContinental Buckhead – Atlanta, GA                                      Feb 2018 – May 2018

  • Performed guest check-in in an efficient and friendly manner, making sure special requested were accommodated.
  • Handled calls, both from in-house guests (placing special requests) and from future customers (inquiring about hotel information).
  • Responded in a timely manner to emails received from guests regarding special requests, past stay folios and/or stay feedback.
  • Resolved guest complaints and followed-up before check-out to ensure maximum customer satisfaction.
  • Performed guest check-out, ascertaining guest satisfaction and settling bill accurately.
  • Trained new Rooms Specialists to successfully perform PBX tasks.

 

Analyst, Data Requirements – Data Strategy, Global Revenue & Property Based Systems 

InterContinental Hotels Group (IHG) – Atlanta, GA                                June 2017 – Dec 2017

  • Provided project management support and assisted managers working on multiple projects.
  • Created and managed Blueprint® content, such as data requirements, data flows and data dictionaries.
  • Performed requirement analysis using information documented on Blueprint, which was used to support the implementation of new systems.
  • Developed models and training documents related to various topics, such as training ecosystems on how to complete a review on Blueprint.
  • Served as point of contact regarding all team projects that involved implementing, entering, retrieving, reconciling, verifying and reporting data using Blueprint.
  • Administrative tasks involved creating and managing project plans for the team, creating PowerPoint presentations for all team related meetings, redesigning and updating team’s SharePoint page.

 

Business Design Intern – Business Design, Global Revenue & Property Based Systems

InterContinental Hotels Group (IHG) – Atlanta, GA                                June 2016 – April 2017

  • Responsible for the implantation of Blueprint and the transition of business processes from Microsoft Visio to Blueprint, which helped to improve business processes capabilities.
  • Assisted managers in the end to end product lifecycle from idea conception through development and launch, leveraging specialists, operators, and stakeholders along the way.
  • Educated stakeholders on the features offered by Blueprint.
  • Created training documents on how to create business processes utilizing Blueprint and how to find projects and information in the system.
Experience