Nada Percan | Pangian
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TEFL and yoga teaching student with over 5 years of experience in customer service in online (digital marketing) and face-to-face (hospitality) environments.
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English, Croatian
University of Zadar
Acceptance, Accountability, Honesty, Liberty, Openness, Self Awareness, Self-Reliance
Painting, Yoga

Based in Dublin, Ireland, since 2014. Fluent in English and Croatian, I have many years of experience working in customer support, hospitality, and digital marketing.

I am currently studying to be TEFL & yoga teaching certified and I would like to find work in customer support, digital marketing, administration, or online teaching. I am a certified life coach and have a master's degree in Linguistics.

If you would like to know more about my background, please feel free to scroll down and check my professional experience, including volunteering, internships, and additional certifications, or the ones in progress.

Coaching, Communication, Customer Satisfaction, Customer Service, Organization, Problem-solving
Customer Service
5 - 7 Years of experience
< 1 year of experience

Work Experience

August 2019 - current, Receptionist, Blooms Hotel, Dublin (temporary lay-off)

  • Greeting and checking guests in upon arrival, helping with bookings, directions, and recommendations. Checking guests out, ensuring the excellence of their stay, communicating efficiently and courteously. Organizing daily duties and looking after financial aspects of each shift. Processing reservations and answering queries via email and phone. Daily use of booking websites and updating availabilities accordingly while working towards the main hotel revenue goals. Administration duties.

March 2019 – August 2019, Ads Operations Analyst, Cpl@Twitter, Dublin

  • Digital marketing and internal technical support for the Twitter advertising platform's account managers. Answering emails and looking after problem-solving aspects of an online marketing platform (this includes finances, revenue, optimization, and troubleshooting). Working towards daily and hourly targets.

October 2018 - March 2019, Google Ads Consultant, Self Employed, Infinitum Ads

  • Answering queries via email and working towards optimization of Google Ads accounts. Helping clients reach their primary business goals. Advising them on possible changes and improvements while communicating in a friendly manner.

July 2017 - July 2018, SMB Customer Experience for Google Ads, Accenture @Google, Dublin

  • Supporting a small Adriatic market and working in several languages (Croatian, Serbian, English). Communicating with customers via phone, chat, and email. Providing general digital marketing consulting services, optimization advice, and technical support. Working in a team while reaching daily targets and using empathy as one of the main skills. Helping customers with their payments and their monthly billing plan.

October 2016 - July 2017, Freelance Writing and Proofreading, multiple projects

  • Writing reviews of academically translated texts (English to Croatian) and proofreading different text types in the Croatian language.

September 2015 - October 2016, Receptionist, Oliver St John Gogarty's Hostel & Penthouse Apartments, Dublin

  • Checking guests in and out, ensuring that daily cash reports are correctly processed. Processing all reservations manually, answering emails, phone calls, and other face-to-face queries. Communicating in a friendly manner, welcoming new staff, and coaching them while in training. Supervising most of the reception team's daily duties (reservations, customer service, payments), while working very closely with the management. General administration and office duties.



Marketing Assistant, An Óige – Irish Youth Hostel Association, 2014

New Media Ambassador, GEYC Resources Centre, 2013



Grounding Skills for PTSD, Stress, Panic, and Anxiety, 2020

Professional Counselling Diploma Course, 2020

Therapeutic Art Life Coach Certification, 2020

Professional Life Coaching Certification, 2020

Mindfulness Life Coaching Certification, 2020

Level 5 240 hour TEFL course, i-to-i Teach English Abroad & Online – currently enrolled

CTAA Accredited Yoga Teacher Training – currently enrolled


Volunteering Experience

Teaching English through conversation, Fundación Jóvenes con Talento, Bogotá, Colombia, 2018