Management consultant with a proven track record in managing and delivering large-scale multi-tiered cross functional projects through effective use of technologies, resources and processes. Demonstrated ability to plan, develop and manage portfolios with a keen focus on maximizing customer experience and satisfaction. A strong motivator and team player with effective communication, decision making, problem solving and interpersonal skills capable to meet scheduled milestones and rapidly changing priorities.

DETAILED WORK EXPERIENCE:  

Program Manager

BlackBerry Messenger, Mississauga, Canada                                            August 2017 – Present

• Worked with Google PMs and Blackberry teams to migrate Blackberry messenger, the social media app to the Google Cloud Platform a $15+ million initiative.
• Reporting directly to the VP, constantly interact with C level executives and BlackBerry CIO.
• Agile PM/ Scrum Master on Agile programs working with Product owner facilitating sprint planning, reviews, maximizing performance.
• Work with global teams (Product owners, Tech leads and developers) in Singapore, Indonesia and Canada.
• Provide leadership on key issues and decisions and constantly communicate with both technical and non technical folks.
• Work with vendors for strategic negotiations and SOWs.
• Key initiatives include migration of on premises data warehouse to Google Big Data, Digital transformation including move to Microservices architecture, Migration of Oracle Database to Postgres and replication over Google Cloud Connect, Migration of reporting dashboards used by Data analytics teams from Qlikview to Tableau, Respinning of ios and Android App as a Native application.

Program Manager – Technical Delivery (Digital Ecommerce solutions, Mobile Consumer Apps)

Rogers Communications Inc. Toronto, Canada              March 2015 – July 2017

• Develop, prioritize and manage programs, projects and deliverables for all products in my portfolio( Rogers One Number portal, RON android, ios and desktop apps, Value Added Services portal, Rogers-Netflix portal).
• Lead and manage ecommerce programs that have high impact and visibility to business operations and financial cost.
• Manage new product development and initiatives.
• Develop relationship with business stakeholders, development partners, vendors and third parties. Manage negotiations, SOWs, change requests, budgeting and forecasts for all ongoing programs.  
• Provide Technical Product Management for products in portfolio, conduct ongoing governance and improve NPS.
• Analyze collected data and create user stories in JIRA, Pivotal Tracker.
• Provide change management, address risks and issues on projects, drive internal process improvements, remove gaps and develop tools, standards and processes to improve productivity and drive innovation, share best practices.
• Work as Scrum Master on Agile projects and project manager on  Waterfall projects communicating with all stakeholders, technical and non-technical including C level execs and constantly provide updates and metrics.

Achievements:

• Launched Spotify on Rogers.
• Received the Business excellence award for 2016.
• Successfully managed and achieved SHOMI decommissioning on Rogers VAS portal with 0 defects in production and Rogers One Number’s integration with Janrain for cloud based identity and profile management.
• Achieved significant OPEX savings in 2016 by innovatively merging multiple projects and reducing vendor support costs.
• Managed Rogers One Number through its entire life cycle from inception to decommission.

Manager - Prepaid wireless, Billing, Customer Orders

Rogers Communications Inc. Toronto, Canada       August 2009 – March 2015

• Experience with Payment and Billing/financial systems( AMDOCS).
• Manage the team in planning, design, development, and deployment of new projects and enhancements.
• Gather business requirements and conduct Joint Application Development (JAD) sessions with stakeholders for analysis of the requirements for new projects.
• Coordinate and oversee SOWs, technical deliverables submitted by vendors (AMDOCS, HP, ERICSSON)
• Calculate project resource and effort estimates and communicate with project managers, application developers, subject matter experts, end users, and senior management.
• Develop use cases, systems documentation, models, specifications, diagrams, charts, solution specific document, detailed design document, method of procedures and training documents for support teams and CSRs.
• Work with QA/UAT teams to design the test plan and test cases.
• Drive the architecture and design of large scale multi-tiered distributed software systems.

Team Lead Systems Analyst/Experienced Engineer

Ericsson (Global Service Delivery Centre), Melbourne, Australia               January 2007 – July 2008       

• Actively involved in requirements analysis, solution design, development and successful testing of the intelligent networks solution.
• Involved in evaluating project scope and budget.
• Traveled onsite with team to various countries to work with clients for successful project delivery.
• Understood the client’s business requirements and limitations.
• Identified and gathered requirements from various sources and stakeholders.
• Interacted with other functional/application teams.
• Understood multi node environments and suggested future enhancements.

Major Projects:  

• Mobile number expansion project for client Telecom Malaysia International, Bangladesh
• MINSAT migration project for client Indosat telecom, Indonesia
• Upgrade from Ericsson’s Prepaid System 3.6.2 to newer version Charging System 3.0 for client Bharti Telesoft Limited, India.
• Upgrade from Ericsson’s Prepaid System 3.6.2 to newer version Charging System 3.0 for client Bharat Sanchar Nigam Limited, India.

Technical Architect/Solution Integrator

Ericsson, Melbourne, Australia                                                                       February 2005 – December 2006      

• Performed solution integration for Ericsson’s prepaid charging system.
• Developed method of procedures for various projects.
• Performed 2nd line support for Ericsson’s prepaid charging solution.
• Actively worked on low, medium and high priority Customer Service Requests.
• Developed and installed rate plans and tariffs.
• Performed Acceptance testing with client.

Major Projects:

• Migration of subscribers from one Service Data Point to another on CS 3.0 for client Indosat, Indonesia
• Installation of Ericsson’s prepaid charging solution test Charging system 3.0 for client Globe Telecom, Philippines.
• New Service Data Point installation, integration and acceptance testing for client, GrameenPhone, Bangladesh.

Teaching Assistant

Victoria University of Technology, Melbourne, Australia                  

August 2003 – November 2004      

• Tutored students in the Introduction to multimedia lab.
• Assisted the professor in evaluating course submissions.

EDUCATION:  

• Master of science in Computer Science(MS), Victoria University of Technology, Melbourne, Australia
• Bachelors in Computer Science Engineering(BE), Visveswaraiah Technological University, India
• Introduction to Marketing, University of Pennsylvania (Wharton School of business) Open Learning.

PAPERS:

• Nalin Sharda, Nayanathara Hosur Ramesh, Task Modeling for a Multimedia Authoring System Based on The Movement Oriented Design Methodology, International Conference on Internet and
  Multimedia Systems and Applications, EuroIMSA2005, Grindelwald, Switzerland 21-23 Feb. 2005.

KEY SKILLS AND TOOLS

• SDLC, Agile, Waterfall, Client and Vendor management, Negotiation, Managing global teams, Project and Program management, Budget management, Technical solution management
• MS project, Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, JIRA, Confluence, Pivotal Tracker, Knowledge of Relational databases, Oracle, MysQL, Unix, Windows

VOLUNTEER ACTIVITIES

• Facebook marketing manager for SYS Toronto. Brought 150 people to the event through audience targeting. Also worked as Event Lead.
• Help organize community Yoga events for SYS.