Nicole Cavallieri | Pangian
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Nicole
I am a travel and aviation lover! Working remotely was the best decision I have ever made!
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Nicole
Italy
English, Spanish, Italian, Portuguese
Poland
Associate's degree
Guarulhos University
Aviation
Effectiveness, Efficiency, Ethical, Hard Work, Honesty, Kindness, Respect, Responsibility
Hiking/backpacking, Listening to music, Reading, Traveling, Trekkie

I majored in Aviation and I have over 6 years of experience in the travel industry. I have also volunteered in the hospitality area in Scotland for a few months to get more comfortable and confident in dealing with international and multicultural environments.

I have always been working between the top performers of the companies I worked for, and I value a culture of excellence and high performance.

I started working remotely two years ago with an international team and this experience amazed me — I love the freedom this type of job provides! I am intrinsically self-motivated, proactive and I have a strong sense of self-discipline. At the same time, I use positivity to make work a pleasant place to be and I like to build an atmosphere of fun.

I see myself as a problem solver: I am the kind of person who gets things done and won't ever miss a deadline. I don't like to stagnate or to lose track of myself. I like to take feedbacks so that I can improve; I love learning, and I like to see my progress and the progress of the company I work for.

When I’m not on the job, I love traveling, reading, and indulging my love for seeing new places.

Feel free to message me if you'd like to connect.

Administrative, Aerospace, Call Center, Customer Service, English, Finance, Hospitality Industry, International, Microsoft Office, Policy, Problem-solving, Sales, Tech support, Training, Zendesk
Customer Service
7 - 10 Years of experience
Customer Service
7 - 10 Years of experience
Full-Time, Part-Time, Contract
Yes!

PARTNERHERO, Remote ∙ 2018 - Current
Customer Support - Tier 2 (May - Current)

  • Responsible for responding to customer support tickets via chat, email and complaint channels
  • Responsible for troubleshooting technical issues reported by customers, offering solutions, and filing detailed bug tickets for any undocumented issues you vet and confirm
  • Maintaining quality by manually analyzing and assessing content that is reported by users, ranging from questions and answers to comments and blog posts
  • Responsible for assisting in training new associates
  • Responsible for managing the internal flight system to efficiently and effectively process flight and hotel bookings, operations procedures and cancellations
  • Knowledge of Trello, Jira, Zendesk, and Slack


LATAM AIRLINES, São Paulo, Brazil ∙ 2011-2017
Revenue Accounting Analyst (2012-2017)

  • Responsible for supporting Credit Card Administrators and Banks regarding all kinds of payment issues
  • Responsible for analyzing and solving legal matters related to Revenue Accounting
  • Responsible for analyzing and addressing issues related to payments, credit cards and or/ refunds
  • Analyze and resolve all discrepancies identified in revenue reconciliations, as well as chargeback analysis; risk and fraud prevention
  • Experience in supporting LATAM Airport Bases, Call Centre Area, LATAM Travel stores and Tourism Agencies with coding and reconciliation of all payments and e-tickets
  • Member of the Special Assistance Program to Customers under emergency situations

Booking Sales Agent (2011-2012)
• Prospective customers by answering incoming calls and assisting customers in reaching solutions to their needs.
• Responsible for providing schedules, fare, and flight information.
• Responsible for supporting VIP clients with any need.

STN – STEEL NUTRITION COMÉRCIO DE SUPLEMENTOS ALIMENTARES
Sales Representative (2009-2010)

  • Responsible for promoting the company products to new clients, both to Stores Owners and Final Consumers
  • Responsible for visiting Gyms, Health Clubs and participate in Sporting Events
  • Responsible for generating leads for potential partnerships and sponsorships

 

PIERROT & CAVALLIERI EPP, São Paulo, Brazil ∙ 2005-2008
General Coordinator (2005-2008)

  • Responsible for negotiating, due diligence and contracts with all kinds of vendors
  • Responsible for inventory and sales control
  • Responsible for supervising and leading the customer service team (reception, sales team, and call center)
  • Responsible for all the administrative operations, such as mailing, payments, dealing with fiscal and financial matters
  • Responsible for accounting and budgeting operations, analysis and projections of revenue

EDUCATION
Aviation – Associate Degree (2014) ∙ Guarulhos University, São Paulo, Brazil

COURSES and CERTIFICATIONS
● Advanced Italian Course – DILIT Rome – Sep/2016
● Essentials of Logistics and Project Management – Tomas Bata University in Zlín – Aug/2016
● IELTS Preparation Course – Kaplan International Colleges Toronto – Aug/2015
● Aviation Security – Ground Handling Orbital Group – May/2015
● The Essentials of Air Cargo – International Civil Aviation Organization – ICAO – Mar/2015
● Special Assistance Program to Customers under emergency situations – Jul/2014
● Emergency Action Plan – EAP – In Company – Jun/2014
● Quality Services – Getúlio Vargas Institution – Jul/2012
● Essentials of Cost Management – Getúlio Vargas Institution – Jul/2012
● Human Resources – Getúlio Vargas Institution – Jun/2012
● Balanced Scorecard – Getúlio Vargas Institution – Jun/2012
● Advanced Sales Training – Massaru Ogata – Dec/2011
● Aviation Security – License 41977
● International English Language Testing System – IELTS – British Council
● Professional Acting Classes – License 46219

Experience