I have high analytical skills, can easily understand and find ways to solve the most difficult and crucial job situation. I have 12 years of experience in Customer Service with 4 years of supervisory experience alongside. I am consistently held as the most outstanding CSR as an agent, frequently nominated as customer champion due to my Initiatives. I coached several people who became successful and gain a higher position in the company under my mentorship. I encourage and motivates people by being the best example. Leadership for me is earning peoples trust and not force people to give their valuable trust because they have to.