First Data/Fiserv, Honolulu, Hawaii                                                               April 2019 – March 2020

Provided support to the Hawaii Department of Human Services (DHS) on the Benefit Eligibility System Modernization Project. This involved working with multi divisional support and management personnel to implement an enterprise content management system as well as a new online portal for those applying for Medicaid, SNAP, and other assistance programs offered by the state.

KAMEHAMEHA SCHOOLS, Honolulu, Hawaii                                  November 2016 – April 2019

Sr. IT Business Analyst – Information Technology – Enterprise Services

Collaborated with IT and subject matter experts to understand business problems to determine the framework for a new enterprise content management system. Provided as well as supported existing application systems utilized by the organization. 

TEKSYSTEMS, INC., Honolulu, Hawaii                                                  June 2016 – November 2016

Sr. Business Analyst (Contractor) – Information Systems – Hawaii Medical Services Association (HMSA)

Oversaw technology initiatives regarding the Affordable Care Act (ACA). Worked with cross functional work streams to identify impacts of Section 1557 of the ACA against HMSA’s daily operations.

APEX Systems, INC., Jacksonville, Florida                                              January 2016 – March 2016

Project Manager/Sr. Business Process Analyst (Contractor) – IT Marketing Services – Southeastern Grocers

Elicited business and functional requirements to achieve desired KPIs for a rewards marketing initiative to be implemented. Worked with external vendors and internal staff supporting the company’s three banners: BI-LO, Harveys, and Winn-Dixie.

APEX Systems, INC., Roanoke, Virginia                                                  April 2015 – December 2015

Project Manager/Sr. Business Process Analyst (Contractor) – Merchandising Systems – Advance Auto Parts

Performed business process analysis, requirements gathering, functional design, use cases, and root cause analysis for initiatives supporting the organization’s inventory management system.

HSBC, Buffalo, New York                                                                                   March 2014 – March 2015

AVP Process Consultant – US Re-engineering – Global Change Delivery

Led streamlining efforts for U.S. Financial Crimes & Compliance division focusing on Anti Money Laundering (AML) practices. This included mapping current AML processes and suggesting efficiency changes while adhering to federal regulations.

APEX Systems, INC., Roanoke, Virginia                                             January 2012 – February 2014

Sr. Business Process Analyst (Contractor) – POS Application Support – Advance Auto Parts

Elicited requirements for point-of-sale (POS) projects impacting over 3,900 stores and 50,000 team members of Advance Auto Parts. Worked with external vendor and internal staff to ensure POS support of company initiatives.