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rolandjakob
Canada
English
Romania
Bachelor's degree
Centennial
Business Administration
Above and Beyond, Accessibility, Approachability, Creativity, Dedication, Focus on Future, Hard Work, Maximum Utilization, Open-Minded, Personal Growth, Positive, Simplicity, Vision, Work/Life Balance, Worldwide
Archery, Horseback riding, Reading
I am highly motivated, proactive and results-driven self-starter with an exquisite eye to detail. With over 10 years experience in social media management, project management, corporate training and executive administration, I am looking for my next great challenge. Do you have one for me?
Agile Methodologies, Analytics, Budgeting, Editing, Project Management, Research, Social Media Marketing, Technology, Training Delivery - Traitement de texte, Writing, Zendesk
Training and Development
7 - 10 Years of experience
Virtual Assistant
3 - 5 Years of experience
Full-Time
Training Development Specialist
icuc.social | remote
Jan 2017 – Present
Employment Duration: 2 yrs 6 mos
- Trained social media and content specialists on improved community engagement techniques.
- Managed corporate curriculum, training over 170+ employees.Â
- Streamlined onboarding logistics and redefined internal training model reducing annual costs by 33%.
Client Services Supervisor/Project Manager
icuc.social | remote
Mar 2015 – Jan 2017
Employment Duration: 1 yr 11 mos
- Lead recruiting efforts and utilizes networking contacts to locate suitable candidates.
- Provided training, support, scheduling and performance management for 30+ staff.
- Proficient in various online platforms such as: Sprinklr, Expion, Radian6, Sysomos, Netbase, Crisp, Gigya, Disqus, Hootsuite, Zendesk, Viafoura and Conversocial.
Assistant Account Manager
icuc.social | remote
Feb 2014 – Mar 2015
Employment Duration: 1 yr 2 mos
- Provided critical assistance during company transition and fostered productivity.
- Maintained efficient team structures, monitored quality assurance and evaluated employee and contractor performance based on analytics.
- Coordinated with customer service departments and client creative agencies to answer consumer questions on brand pages and ensure positive customer relations.
Community Service Manager
icuc.social | remote
Dec 2010 – Feb 2014
Employment Duration: 3 yrs 3 mos
- Supervised international cross functional teams performing content moderation, data tracking and mining, escalated emergency situations, and facilitated customer service activities on social media platforms
- Coordinated and supported short and long-term (global & local) campaigns on behalf of high profile clients and third party creative agencies.
- Compiled & distributed daily, weekly, monthly, quarterly & yearly reports as requested to executive management and clients.
Experience
