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I am 32 years old and have spent the past 7 years travelling the world and living in different countries whilst furthering my career in the travel and tourism industry.
My favourite country to live in is New Zealand because of its natural beauty, safety, respect for nature, the people, the activities and so much more! I spent several years working for the South Island's largest tourism company and it was an incredible experience. I have also spent time living in Australia and Brazil along with backpacking Latin America, Australisia, Europe and Asia.
Prior to working in tourism I had a mixture of customer service based roles as well as more corporate roles as a Client Service Administrator for PwC as well as an Account Management role for a law firm which I did remotely.
For me my success depends on the environment that I am in and I would like to live and work in an area/country which allows me to have access to the great outdoors, safety, comfort, excitement, cultural experiences and many more things.
As mentioned previously I love to be outdoors enjoying nature and for this reason a remote job will be most ideal for me so that I can enjoy all the activities I love like sailing, water sports, hiking, etc. Other than the outdoors I love to listen to a huge selection of music from old soul crooners to Latin American music. I'm also a big fan of stand up comedy and British comedy quizzes like Have I Got News For You.
DOX Conversation Course - English teacher - Jan 2019 – Apr 2019
Rio de Janeiro, Brazil
Main duties and skills – Teaching English as a foreign language, teacher training, event planning, private and group tutoring, exam preparation, lesson preparation and advertising.
Achievements
• Developing students knowledge of English through interactive, conversation focussed lessons immersing them in British culture and my own interests such as music, comedy, films and current affairs.
Audley Travel - Latin America Luxury Travel Specialist - May 2017 – Dec 2018
London, England
Main duties and skills – tailor made and luxury travel planning, sales, coaching, product development, reporting, reservations, customer service, fam planning, client relationship management, feedback reviews, and skilled in Galileo GDS flight system.
Achievements
• Completed 7 bookings within my first month when the typical target for new starters was 1 or 2 and I went on to surpass my monthly target each month, earning 3.5 points in my first 2 quarters.
• One of my recorded sales calls was made part of the new starter training program whilst I was still in my probation period.
• Maintained an ‘Excellent’ rating on my Client Survey Questionnaires throughout my career.
• Contributed high quality photos, videos and updated information on Costa Rica, Cuba and Brazil to our product database.
• Ran monthly sales incentives and weekly motivational targets which lead to improved results.
Real Journeys Contact Centre - Temporary Manager - May 2016 – Jul 2016
Contact Centre Team Leader Aug 2015 – Oct 2016
Travel Sales Consultant Sep 2014 – Sep 2014
Queenstown, New Zealand
Main duties and skills – travel planning, reservations, web chat, sales, recruitment, training & coaching, on boarding, management, fam planning, monthly reporting, data analysis, product development, rota and shift planning, demonstrating excellent product knowledge, hosting staff and agent events, marketing, and web development.
Achievements
• Promoted from sales consultant to Senior Sales Consultant (Team Leader) within a year and lead the team in a managerial position whilst our department manager was on a sabbatical for 2 and a half months.
• Implemented a monthly reporting system which tracked and analysed the sales performance of each consultant.
• Managed monthly sales incentives to motivate all specialists with proven results of increased efficiency and sales.
• Analysed our department’s sales and administration data during busy and quiet periods to ascertain where the department could save money on staffing and provide consultants with any desired time off.
HSH Solicitors - Accounts Clerk - Dec 2013 – Jul 2014
Remote position
Main duties and skills – remote working, account management, clerking, administration, filing, accounts payable/receivable, debt management, and monthly reporting.
ProSail Deckhand and Tour guide May 2013 – Nov 2013
Airlie Beach, Australia
Main duties and skills – sailing, guiding, cooking, maintenance, engineering, product and location knowledge, tourism, safety briefings, safety drills, driving the tender, and passenger safety.
PwC Expatriate Tax Team - Client Service Administrator - Aug 2011 – Nov 2012
London, England
Main duties and skills - monthly reporting, account management, administration, remote working, client meetings, multi tasking, global coordinating, expatriate tax, debt recovery, account payable and receivable, invoicing, client management, data analysis, budgeting, cost projections, and data analysis.
Achievements
• Implemented a 6 month project to reduce historical debts down from over £1.5 million to less than £250,000 (the required level for outstanding debts in the department).
• Took on the role of global coordinator for the department’s largest client by synchronising invoicing, data, and work performed for our client across 62 offices worldwide.
• Oversaw and administered the database transfer of one of the world’s largest banks which entailed building and updating a new client management system in addition to acting diligently with sensitive data.
Pro Medical Personnel - Recruitment Consultant - Apr 2011 – Aug 2011
London, England
Main duties and skills – medical recruitment, sales, administration, client and candidate management, cold calling, lead management.
Total Assist - Recruitment Consultant - Aug 2010 – Apr 2011
London, England
Main duties and skills – medical recruitment, sales, administration, client and candidate management, cold calling, lead management.
