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Vie Labanda | Pangian
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Vie
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Vie Labanda
Vie
With Ideation, Strategy, and Command as my strengths, I easily work with minimum supervision, handle tasks as they come, create solutions as needs arise, and generate creative ideas.
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Vie
Philippines
English, Spanish, Tagalog
Philippines
Bachelor's degree
ABE International College
Information Management
Fresh Ideas, Innovation, Results
Board/tabletop games, Creative writing, Reading, Shopping, Traveling

I have 17 years of working experience in various industries - SaaS, BPO, Customer Service, Gaming, Hospitality, and Retail. I have always been keen on learning something new and brave facing new challenges.

Agile Methodologies, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, Project Management, Six Sigma, Testing
Project Management
1 - 3 Years of experience
Customer Service
> 10 Years of experience
Full-Time, Part-Time, Contract
Yes!

CUSTOMER SUCCESS MANAGER | Aivo | Remote
July 2019 - Present

  • Responsible for Essential to Enterprise clients
    Educate customers on new products and features, and advocate for customer needs with internal stakeholders.
  • Retain customers by helping them meet their goals, see value in our software, and advocating for them internally.
  • Work with customers to drive adoption and usage in their organization.
  • Work on growth, retention, and expansion strategies
  • Mitigate churn risk.

SOCIAL MEDIA WRITER | New World Project | Remote
2018 – 2019

SENIOR BILINGUAL TECHNICAL TRANSLATOR | Accenture | Philippines
2011 – 2018

GAME MASTER / TESTER / WEB CONTRIBUTOR | Joymax | Philippines
2010 – 2011

CUSTOMER SERVICE REPRESENTATIVE | Intercontinental Hotels Group | Philippines
2009 – 2010

JUNIOR MARKETING SUPERVISOR | Young Promotion | Spain
2007 – 2008

EVENTS COORDINATOR | Marina Suites Gran Canaria | Spain
2007 – 2008

CALL CENTER AGENT - Software Ventures International
2004 – 2005

Experience