The User Research Analyst is part of an innovative and dynamic team that seeks to transform the Florida Blue member experience by working with our internal business partners on critical design research initiatives. These design research initiatives will uncover and understand member need and help identify new, innovative experiences that will create meaningful impact in our members’ lives. This position is an opportunity for a an experienced professional level human-centered design survey and research analyst to manage, execute, and contribute subject matter expertise to the continuous enhancement, refinement, validation, and research process associated with customer experience design initiatives. health risk assessments, health questionnaires, and consumer insights. This is a role for an individual that can very capably manage both qualitative and quantitative HCD research methods, with a skill for team collaboration, managing and building relationships across functional teams and external business partners, and a passion for promoting human-centered design as the guiding principle for all design research initiatives.

What You Will Be Doing:

• Drive thought leadership, manage, and complete assigned projects involving research, surveys, questionnaires, and assessments
• Orchestrate, drive, and support the development of surveys, questionnaires, survey samples, survey administration, and assessment validation approaches
• Create compelling reports and presentations that enable leadership action on research results; monitor, evaluate, and communicate on performance of projects relative to plan, expectations, and strategic alignment
• Direct and manage research activities including internal data gathering, and collaboration among internal and external business partners
• Continuously enhance survey, assessment, and questionnaire related programs, products, and services; identify and communicate relevant new potential technologies to enhance products and services rendered
• Collaborate with appropriate stakeholders to standardize data acquisition, processing, and quality checks and compliance within surveying and assessment processes
• Ensure that research methods, validation approaches, and downstream implications are appropriate for meeting strategic and tactical business needs
• Partner and provide HCD research expertise and support to the CX Design and Journey Team members
• Ensure appropriate controls are in place to provide for data integrity by performing data integrity gap analyses and driving the resolution of data integrity gaps by collaborating with appropriate stakeholders
• Manage external design research vendors, from contracting to research execution
• The essential functions listed represent the major duties of this role, additional duties may be assigned.

What You Must Have:

5+ years related work experience. Experience Details: professional level experience in questionnaire, assessment, and/or test design and development

Related Bachelor’s degree or additional related equivalent work experience

Additional Required Qualifications

Strong command of primary, secondary, and quantitative methodologies and procedures; willingness to tackle complex, often unfamiliar research requests; ability to work quickly and independently with minimal guidance or oversight

Solid understanding of statistics, survey design, questionnaire development, and quantitative research methods

Proficient in SPSS, R, Stata or other statistical software

Familiarity with SQL, preferred

Excellent organizational skills and attention to detail; excellent interpersonal and communication skills

Commitment to demonstrating the highest standard of ethical conduct and integrity; a willingness to continually embrace personal and professional development

What Would Prefer You Have:

Bachelor’s degree Psychology, Sociology, Statistics, or Mathematic

Additional Preferred Qualifications

Professional or academic survey design credentials

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, Short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan includes employer contribution and employer match;
• Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Hiring Range: $74,200 – $83,000

Annualized Salary Range: $74,200 – $120,500

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.