Front Office Shift Leader (Remote)

Job description / Role

To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times

II. DUTIES AND RESPONSIBILITIES

– Prepare documentation for daily business
– Ensure prompt, efficient and courteous reception of guests
– Record and administer arrivals and departures
– Assist in training new staff members, coach them and monitor their performance
– Ensure the desk is covered at all times, allocating meal breaks sensibly
– Full awareness of current daily status of Hotel
– Ensure smooth hand over to next shift
– Thoroughly conversant with all room types, décor and outlook
– Communication and recording of complaints
– Be aware of daily functions, events, VIP and group arrivals
– To carry out any other duties as required
– To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons
– Ensure unidentified persons are not allowed access to guest rooms
– Report any accidents (guest or staff)
– To be fully aware of the Health & Safety Policy
– To be aware of fire and bomb procedures
– Take care in work to avoid accidents
– To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
– Report suspicious characters or suspect packages
– Security of payments
– Alert to fraud
– Ensure full liaison with other members of the team
– Strong communication with other departments, especially Reservations
– Strong relationship with guests and internal customers
– Key relationship with Front Office Manager and Asst.FOM
– Reporting of issues as they arise
– Completion of Progress Training & participation in Progress related activities
– Diligence in prevention of wastage
– Attend department meetings
– Be aware and report on competitor and industry updates
– Maintain Department standards
– Seek opportunities to upgrade or sell additional services to guests

Requirements

Qualifications

Education

– Bachelor’s Degree.

Experience

– Four years experience in as Front Office Supervisor/Shift Leader
– With good communication skills both oral and written, English and other languages
– Good inter-personal skills, pleasant appearance.

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.