N Process Customer Support Manager (Remote)

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best – growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia , the United Kingdom , Singapore and Hong Kong committed to delivering the best experience to our clients! Since the start of our journey, Sleek has gained the trust of more than 450,000 businesses globally and raised a total of $51M in funding from world class venture capital funds.

Since 2017, our vision is that AI takes care of the boring manual work, and individuals are able to focus on providing added value services to companies. That vision is alive in our products, and we roll them out, one country at a time.

#2023: we were nominated in the Forbes Top 100 companies, and Linkedin top 10 startups. We also obtained our B-Corp certification, making us one of the most sustainable company globally.

#2024: we were listed among the Financial Times top 200 fast growth companies in Asia Pacific, and the Straits Times top 20 fastest growing companies.

We are looking for an amazingly well-rounded Customer Support Manager( India-Remote) to help quickly grow our business in Australia!

Ideally, you are an accountant by trade, willing to pivot to a relationship management position, breathing client satisfaction, and promoting retention & loyalty. Please note that Australian accounting experience is MUST for this role!

What you will be contributing to:

• Manage a portfolio of clients, supporting them with knowledge, and outstanding service
• Monitor the overall satisfaction and take the necessary action to keep it high
• Coordinate cross-sell of services that the clients need, to support our lifetime value strategy
• Handle day-to-day customer requests and inquiries promptly.
• Help improve the client journey on all aspects – product, operations, lifecycle marketing…
• Engage with clients regularly to understand their challenges, and how we can support them

Requirements

• 5+ years of previous experience in a similar role: accounting or tax accounting client management, client advisory…
• Ideally you are an accountant by trade but would like to pivot to an account management role
• Expert understanding of the Australian accounting and tax ecosystem
• You have strong organisational, interpersonal and communication skills
• You are hungry to build something exciting and gain valuable experience to launch your business after
• You have a can-do attitude – there are always solutions, and solving problems is exciting
• You believe that perfection is the enemy of good, you are here to get things done.
• Good knowledge of Zendesk, and Xero.

Benefits

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K – Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue – as long as we learn from it 🙂
• Grow with our team, grow your career in a fast-moving, always evolving industry