Senior Content Strategist (Remote)

Job Description

Job Summary:

As a Senior UX Content Strategist, you’ll work on the User Experience team to create useful and usable content for our employees, clients and customers. You’ll be responsible for helping define the voice and tone of our product content and helping to maintain content guidelines and standards which you’ll follow and enforce. You’ll also be responsible for helping define client onboarding and support content standards, guidelines and templates. As a part of the UX team and a member of the Product Operations team, this role sits directly between user experience and overall product experience contributing to processing like product readiness, product launch, and product analysis.

Duties and Responsibilities:

• Maintain and enforce Content Guidelines, Standards and Templates
• Define the content strategy, taxonomy, process and implement an Avenu Knowledge Center
• Review content written by others to ensure it meets content guidelines and standards
• Retrieve, collect, voice and edit release notes for internal and customer communication.
• Create and maintain content for our product interfaces and onboarding and support

Experiences:

• Collaborate with Product Designers, Product Owners, Engineering, and Business Analysts on a daily basis.
• Partner with Customer Support, Customer Success and Delivery teams to ensure clarity of information to enhance efficiency and customer satisfaction.
• Participate in user research, user experience and measure product and feature adoption through analysis.
• Participate and at times lead, as a key member of product operations, the launch, readiness and product health meetings and workshops.

Education and Experience:

• 5+ years experience in Content Strategy, UX Writing, Technical Writing or Instructional Design
• Experience creating information architecture for navigation and help documentation
• Experience in SaaS software environments and product-led growth environments.

Knowledge, Skills and Abilities:

• Self-starter able to work well in a team or independently
• Excellent team player with strong leadership and influencing skills
• Experience or exposure to researching methodologies like usability testing and user interviews
• Experience with Design Thinking methodologies, Personas and Journey Mapping
• Background in working on User Experience teams with Product Designer and User
• Researcher type roles
• A willingness to speak for the user and an understanding of when to push back on behalf of the user
• Comfortable working in a fluid environment but willing to take the initiative to add structure when appropriate
• Ability to balance and support multiple efforts and meet deadlines
• An understanding of accessibility best practices
• Passionate about delivering amazing user experiences
• Ability to develop a deep understanding of complex products and their use cases

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenu Summary:

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.