Regional Service Manager (Remote)

At ZOLL, we’re passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for ensuring ZOLL is meeting customer service and product expectations whether it’s in an escalated capacity, support role, deployment, education, training, proactive setting, and/or follow-up to a service ZOLL has provided. The Regional Service Manager will ‘own’ the ZOLL customers for a defined region in an effort to give the customer the best possible experience with ZOLL. This position is required to work fluidly with Sales, CQA Engineering, Service Depot, Technical Support and Service Business Administration on all post-sales activity as it relates to the customer.

Essential Functions

• Complete responsibilities related to meeting customer expectations in accordance with ZOLL service goals, targets and objectives.
• Visit and manage customers effectively in proactive and reactive circumstances. Frequent and routine travel to customer sites is a requirement of the position. Up to 50% domestic travel, with occasional international travel to support global development
• Tactically deploy individuals regionally and work fluidly within ZOLL organization to meet customers’ expectations
• Liaison for deployments, educations and training, support, depot service and product concerns
• Escalation support for the Technical Support Representatives
• Manages regional team of support reps to respond to customer needs within their geography
• Develop, monitor and publish metrics as it relates to field support and customer interaction
• Maintain &
• communicate customer specific information related to field support activity
• Expense reporting and budget management based on travel requirement Manage and perform ECG analysis Algorithm reviews and provide customer correspondence
• Provide support to other Regional Service Managers as required
• Special projects as assigned

Required/Preferred Education And Experience

• Bachelor’s Degree Or equivalent required
• Minimum 10 years’ experience interfacing with external customers is required Current passport required and
• Current Driver’s License required

Knowledge, Skills And Abilities

• Ability to lead discussions and meetings effectively as facilitator
• Ability to meet objectives in a timely manner
• Ability to lead a team of individuals effectively toward a goal
• Excellent verbal and written communication skills
• Exceptional organization skills and the ability to schedule tactically
• Must be highly proficient with Excel and Access; must have experience with other Windows applications such as Word.
• Annual ZOLL product training requirement of 40 hours to maintain proficiency

Travel Requirements

• Up to 50% travel required

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients’ lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.