Due to the continuing success of our business, a rare and exciting opportunity is available for an individual who is self-motivated, has a track record of success and has excellent interpersonal skills. As a market leading pharmaceutical wholesaler, Alliance Healthcare has a vacancy in the London, Sussex and Kent Area for a Field Based Business Mentor working within our Alphega Pharmacy team. Alphega is an established membership organisation which provides expert services and advice to independent pharmacies across the country with over 1100 members. Alphega Pharmacy is on front line helping to care for our nation.

JOB PURPOSE

To be accountable for the implementation of the Alphega Pharmacy market strategy and be responsible for the delivery of Key Performance Indicators (KPI’s) including member recruitment/retention, revenue targets and compliance measures.

To be responsible for guiding Alphega Pharmacy members through the member journey, acting as business expert and coach, ensuring that each member develops in each of the four development quadrants (Operations, People, Finance and Consumer) and maximises the revenue and profit from their business.

To be responsible for sharing and implementing best practice between members and peers, encouraging cross fertilisation of ideas and encourage both member and consultant networking.

To be the recognised ambassador and brand custodian for Alphega Pharmacy in the field ensuring consumer brand promise is brought to life in member pharmacies.

JOB CONTEXT

This role will champion consumer experience, operational excellence, and financial acumen within their geographical territory to ensure sustainable improvement of customer service, brand awareness, critical business processes and systems.

They will role model the leadership behaviours and live the Alphega core values.

They will drive incremental improvements in member revenue, profits and cash-flow simultaneously improving adherence to manufacturer activities and driving additional profitable volumes for Alliance Healthcare.

KEY RESPONSIBILITIES

• Complete initial and on-going business audits, assessing business competence and KPI’s against standards and develop/ agree a tailored growth plan for each members’ specific business, with clear action plans, roles and responsibilities and timings.
• Guide and coach Alphega Pharmacy members and their teams through the agreed growth plan, ensuring that members progress.
• Organise local Alphega Pharmacy team as appropriate to provide necessary pharmacy support.
• Complete an annual assessment of member progress, by measuring specific KPIs, customer and mystery shopper feedback. Re-assess growth plan with member to ensure that learnings are recognised and acted upon.
• Convert identified potential members into Alphega Pharmacy members as defined by the overall business plan.
• Agree level of membership (subject to local sign off requirements) and implement contractual terms and conditions within the Alphega Pharmacy guidelines.
• Retain new and existing Alphega members, taking appropriate action to avoid losses.
• Implement the agreed concept into Alphega Pharmacy member businesses and be responsible for the standards of concept execution in all member pharmacies including manufacturer activities.
• Audit agreed KPIs during each member visit and feedback performance to member and local Alphega Pharmacy team.
• Identify issues that are hindering member compliance or loyalty to Alliance Healthcare and make recommendations to help rectify these.
• Devise tactics and action plans to convert low-engaged members into engaged and highly compliant members. Where appropriate, identify members that are no longer an appropriate profile for the network.
• Work closely with the wider Alliance Healthcare functions and brands, to identify, recruit and grow members, whilst influencing the wider Alphega agenda via local internal contacts.

We offer a competitive salary, generous bonus scheme, pension contributions (2:1 employer contribution up to 12%), company car or car allowance , 25 days holiday increasing with service (plus bank holidays), private health cover and the opportunity to make a real difference.

Additional Job Description

• Pharmacy, pharmaceutical or retail industry experience.
• Expert in developing business development plans and “world class” execution.
• Ability to plan and organise themselves and teams to maximise performance.
• Coaching and mentoring experience of individuals and teams.
• Excellent influencing and negotiating skills.
• Excellent communications skills to both small and large groups.
• Ability to analyse financial data in a logical and cohesive manner and draw and communicate reasoned conclusions.
• Must hold a full driving license.
• Working knowledge of digital tools
• Ideally fluent in English
• IT literate (Word, Excel, PowerPoint).
• Multi-site experience within retail or pharmaceutical industry
• Knowledge of healthcare market
• Preferred: MBA or Degree in Business Development, Marketing