Chord offers advanced data and ecommerce infrastructure for modern brands that want to have cutting-edge technology and unified data without a large engineering team. We like to think of our product as the tech engine for high-velocity growth. Backed by top investors, Chord is a SaaS company led by industry veterans, and we’re seeking smart, focused, creative talent to help us realize our vision.

Our company is proudly remote-first, distributed across North America.

The Opportunity

At Chord, we’re committed to turning customers into our biggest fans. As our next Implementation Manager, you will be crucial in ensuring that we provide our customers with the best solutions possible. In this role, you will work closely with the Chord team to design technical solutions tailored to our customers’ business needs. Curiosity is essential, enabling us to fully understand the concepts and steps to accurately scope the customer solution.

Chord is experiencing rapid growth, and each new customer needs an Implementation Manager to guide them through the successful setup of Chord’s products. In this role, you will own the onboarding and training of all new customers, setting them up for success from Day 1.

As a Technical Project Manager, You Will

• Project Manage the implementation of Chord’s products for newly signed customers.
• Partner with Customer Success Managers, Data team members, and our customers to understand the project’s scope, create a timeline, and drive the implementation through to successful completion.
• Manage timelines and dependencies with customers and the Chord team for projects that vary in complexity.
• Act as the primary point of contact with customers, partnering with the Customer Success Manager during the onboarding/implementation phase.
• Investigate and solve complicated questions about data and Chord’s tools
• Document and share customer and project-specific learnings internally, and elevate the team through enablement and education on what you’ve learned.
• Understand and prioritize ecommerce technology needs to ensure the features and tools developed to deliver value to our customers.
• Drive heavy adoption on the Chord platform while helping customers meet their goals and achieve value.

To Be Successful In This Role, You’ll Need

• 5+ years of industry experience, minimum 2 years in Implementation environment.
• Proven ability to work with clients: designing specifications, driving projects, and presenting to executives.
• 2-5 years of experience working as a project manager, project engineer, or similar role.
• The ability to manage multiple stakeholders and vendors for one project, holding them accountable to responsibilities and timelines and driving each project to completion.
• To thrive in dynamic settings, excel at rapid iteration, and embrace the challenge of exploring completely new projects.
• Comfortability occasionally “diving into the unknown,” sharing learnings, and iterating as you go.
• To be flexible, nimble, and independently-minded – this role will involve creating new processes or refining old ones.
• The mind of an organized project manager – communicating deliverables and timelines to stakeholders clearly.
• The ability to stay composed under pressure and consistently seek inventive solutions.
• A love for training and educating customers, helping them understand how to get the most value out of software.

You’ll Love This Role If You Are

• A strong communicator who is energized by spending the day speaking with and listening to our customers.
• Someone with a natural inclination to embrace challenges and a relentless drive to solve them.

Working At Chord, You Can Expect

• An investment in your physical and mental well-being; we offer 100% employee Medical Benefits coverage, with 69% dependent coverage.
• Flexible PTO: we encourage you to take the time you need to be your best self at work.
• An onboarding package and annual work-from-home stipend to ensure you have everything you need to be successful while working remotely.
• Generous Parental Leave with a customizable transition back to work program.
• The benefits of working from home, with opportunities to spend quality time with the team at Chord in-person events throughout the year.
• To make an impact! We’re an early-stage company, which means there is space to champion ideas and create and lead initiatives at any level in the Organization.

About Your Application And The Interview Process

Chord is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re unsure about your qualifications for this position, we still encourage you to apply.

Our interview process for the role begins with an exploratory conversation with a member of the hiring team. After that, we’ll invite you to Zoom sessions with a range of stakeholders from across our organization. We aim to get to know you and allow you to learn more about our team and product while being respectful of your time.

The Pay Range For This Role Is

126,500 – 149,000 USD per year(Remote – United States)

134,500 – 158,500 CAD per year(Remote – Canada)