Customer Service Specialist (Remote)

We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities. If you enjoy interacting with people and are enthusiastic about exploring fresh opportunities for career advancement in a positive, fast-paced work environment, then we would like to hear from you!

Compensation:

$33,000 – $45,000 yearly

Responsibilities:

• Keep track of customer accounts and make updates with new account information as necessary
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Respond to customer inquiries, product and service questions, and customer complaints
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

• Provide accurate, valid, and complete information by using the right methods/tools
• Meet or exceed all company standard KPIs
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Learn patterns of Excellence to Wow clients

Qualifications:

• Strong knowledge of customer interface and interaction
• Excellent active listening, interpersonal, and communication skills
• Must have graduated high school, received a G.E.D. or equivalent

About Company

Welcome to Garage Door Doctor, where excellence and innovation unite in garage door services. Since 2009, we’ve been the trusted name for garage door repairs, achieving remarkable 30% year-over-year growth. As a proud member of the INC 5000, we stand among the elite in business success. Experience a unique work environment with paid birthdays off, prioritizing your well-being.

As a local, family-owned operation, we cherish community and personal ties. Join our valued family to contribute to shared success and growth. Our “We Care” attitude celebrates each team member, driving top-notch service and mutual support.

Embrace our servant leadership, fostering respect and collaboration. We’re your gateway to opportunities in a dynamic, growth-oriented company. Join us to innovate, flourish, and impact the industry. Your journey with us crafts a legacy of excellence.