Technical Analyst (Remote)

Technical Analyst | Support Shepherd | Philippines

Position : Technical Analyst
Work Hours : M-F 9am to 5pm NZ
Holidays : PH Holiday
Pay Range : $1500-2000 USD 
 

Duties and Responsibilities:

Perform and create documentation / systems for the following tasks andresponsibilities:

• You will triage new leads to identify good fits for our services (i.e....
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  Technical Analyst | Support Shepherd | Philippines

  Position : Technical Analyst
  Work Hours : M-F 9am to 5pm NZ
  Holidays : PH Holiday
  Pay Range : $1500-2000 USD 
   

  Duties and Responsibilities:

  Perform and create documentation / systems for the following tasks and responsibilities:

  • You will triage new leads to identify good fits for our services (i.e. recognising they have the budget, what they need matches our core competencies etc).
  • Conceptualize Software Solutions:

  • Understand customer problems and brainstorm initial concepts for software solutions.
  • Create low-fidelity wireframes (e.g., whiteboard scribbles) to visually represent these concepts and facilitate discussion.
• You will sit in on customer calls, or review recorded calls so as to be able to
• Create/formalize a user flow diagram(s)
• Write technical user stories document with:
• Acceptance criteria
• Estimates
• Where necessary include supporting wireframes
• Liaise with Orchid development team to check that the estimates are correct
• You will create Scope of Work documents outlining the suggested next course of action for the client (e.g. a UX/UI Design Pilot with included deliverables listed out).
• Handle end-to-end requests for our more simple projects (e.g. WordPress websites, small apps)

 

Project management / project delivery role

Perform and create documentation / systems for the following tasks and responsibilities:

• You will create tasks/cards within Basecamp which clearly list out the requirements for a designer or developer to action
• You will perform QA on completed tasks to ensure they match the original requirements and intent
• Check in with team members when tasks and/or projects are taking longer than expected
• Ensure we keep up regular client communication on how projects are going, or following up on requests with clients
• Identifying tasks that are taking a lot longer than expected and sorting out a solution (How will it affect overall estimates/timeframes? Do we need to change the scope? Is the client fully aware?)

Minimum Requirements:

• Experience creating user flow diagrams (minimum 1 years experience).
• Proficiency in Figma design.
• Experience creating UX/UI wireframes.
• Excellent written and verbal communication skills (including ability to speak directly to NZ business customers on Zoom and/or phone).
• Ability to provide examples of previous Technical Business Analysis work in the web development/software development industry (minimum of 2 years expected).
• Ability to provide examples of previous project management work in the web development/software development industry (minimum of 2 years expected).
• High level of attention to detail (with references from previous work experience).
• Proficiency in translating customer requirements into actionable software concepts, with the ability to communicate ideas effectively through basic wireframes and diagrams.

​​​​​​​We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home