Associate Customer Support (Remote)

Job Description:

This role is less IT related and more insurance specific. It is the perfect opportunity to begin your career in the Insurance industry!

The Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry.

We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.

As a Customer Service Representative, you will be the front-line link between DXC and our clients in a call centre environment (hours 8:00am – 7:00pm) delivering exceptional customer service.

Esencial Job Duties

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  Provide policyholder and product information to clients and advisors

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  Document issues and respond to requests by determining appropriate action in order to resolve situations

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  Follow up with clients within established service standards

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  Maintain service records

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  Ensure service standards are maintained or excelled

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  Participate in recommending improvements to service and procedures

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  Process non-financial transactions when necessary

Requirements

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  High school diploma completed

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  1-2 years of client service experience as a minimum

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  Strong communication skills and ability to multi-task

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  Excellent verbal and written English communication skills

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  Fluency in written and verbal English

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  Positive, service-oriented attitude with a commitment to offering superior service

Preferred Qualifications

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  Knowledge or work experience in the life insurance industry is preferred

Work Environment:

• Home base, remote

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  This position is fully remote within Canada only

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  All applicants must be legally authorized to work in Canada, without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.