Regional Head Of Customer Support (Remote)

Regional Head Of Customer Support | KAMI Workforce | Philippines

Who are we seeking:
We’re seeking a passionate and strategic leader to spearhead our Customer Support team across the SE Asia region. As the advocate for our customers, you will ensure their experience is exceptional at every touchpoint. Your leadership will be pivotal in driving a customer-centric culture, crafting an exceptional service process and running a highly effective team.

About us:
KAMI Workforce (www.kamiworkforce.com) is a leader in the HR technology sector, well-proven through our hundreds of enterprise clients across various sectors. Our success lies in our ability to provide distinctive HR solutions tailored to fit the unique people management needs of companies.

What will you do?

•  Service process and protocols
• Team training and management
• Directly leading service teams for high-value clients

What’s in store for you?

• Opportunity to work in an exciting and fast-paced environment with like-minded professionals
• Rapid professional development and career growth 
• Thrive in a collaborative and inclusive work environment that values your unique contributions
• Earn extremely high commissions for closing large deals

Remuneration

• Enjoy a monthly base salary ranging from PHP PHP 100,000 to 130,000

Benefits

• Get private health package, prioritizing your well-being
• Embrace the freedom of remote work, allowing you to tailor your work environment to your needs.

Hard skills:

• Minimum of 5 years of experience in management focusing customer support management, preferably in the HR tech industry.
• High experience in “enterprise-grade software implementation and onboarding”
• Excellent leadership and team management capabilities, with the ability to oversee remote teams
• Possess strong knowledge and understanding of enterprise software solutions, with the ability to effectively coach and mentor employees to enhance their customer service skills..
• Problem-Solving Abilities: Strong analytical and critical thinking skills to identify issues, propose effective solutions, and drive process improvements.

Soft skills

• Team Player: Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Innovative and proactive, focusing on continuous improvement and operational excellence.

• Independent decision-maker, capable of operating under pressure.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home