Lead Customer Service Agent (Remote)

ABOUT US: We are a fast-growing E-Commerce brand bursting with opportunities! We are looking for top-tier Lead Customer Service Agents to manage inbound emails, live chats, social media comments, and more. This is a senior role, and we want only the best!

This is your chance to join a winning team and one of the fastest-growing companies in the e-commerce space!

Job Responsibilities:

• Provide support and assistance to our existing Customer Service Team, especially when permanent agents are on leave, absent, or have resigned
• Assist team members who are struggling in their roles
• Guide new Customer Service Team Members through their first few weeks
• Contribute to building our Customer Service Documentation
• Host one-on-one and group training sessions with the Customer Service team via Zoom
• Suggest new topics or training materials for new team members

Qualifications:

• 3-5 years of BPO experience in the Customer Service industry
• 1-2 years of Virtual Assistant experience preferred
• Experience as a Subject Matter Expert is a plus
• Proficient in eCommerce tools/software/helpdesks such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc
• Knowledge and experience in eCommerce
• Familiarity with HubSpot, Monday.com, and other CRM tools
• Excellent written and verbal communication skills
• Willingness to handle emails, chats, and phone calls
• Openness to learning new things
• Proficiency with Google Docs, Sheets, and Calendar
• Ability to work both independently and as part of a team
• Flexibility with work schedules
• Exceptional planning and organizing skills
• Keen attention to detail
• Self-starter with motivational skills
• Effective communication via Gmail and Slack

Internet Requirements:

• DSL, Cable, or Fiber internet connection with LAN (minimum 20 Mbps)
• Backup internet connection (minimum 10 Mbps)
• Recent speed test results required for both primary and backup connections. Speedtest link

Note: If your primary internet speed is below 20 Mbps or you lack a backup connection, you must set this up before starting. Failure to comply may result in delays.

Perks & Benefits:

• 💰 Competitive Salary: $4 per hour
• 🏖️ Paid Time Off
• 🏥 HMO Health Insurance + Dental Coverage via Maxicare
• 🏡 Permanent and full-time #WorkFromHome setup

Why join us?

• 🚀 We’re one of the fastest-growing e-commerce brands on Shopify
• 🏠 Extensive job stability with multiple customer service positions available
• 🤝 Collaborative team environment
• 🪜 Tons of internal growth opportunities (Team Lead, Trainer, etc.)

HOW TO APPLY:

• Copy and paste the following link into your browser:https://forms.gle/pimv8oMXXkcyDE7i7
• Use application code: JAZZHR

We are excited to see your applications! Qualified candidates are encouraged to apply 🙂

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