Field Service Technician (Remote)

North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

Job Description

The primary function of this role is to conduct preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment. This equipment includes electrical/electronic control, PC, PLC, and motion controls.

• To provide world class customer facing service and support in a professional manner via onsite visit, phone, email, or remote support media in support of diagnosis and repair of industrial test equipment; including but not limited to high voltage generators, electrical panels, Programmable Logic Controller (PLC), Personal Computer (PC), control software and automation components.
• Collaborate with internal NSI support teams and departments for training and problem resolution.
• Travel to customer sites for preventative maintenance, troubleshooting, repair, installations as well as emergency service.
• Ensure that all customer concerns are addressed and the appropriate follow-up is taken.
• Provide customers with timely updates regarding ETA onsite, required materials / supplies for preventive maintenance.
• Assist manufacturing with system integration and installations.
• Work with the Service administrative team on scheduling, ordering parts orders, returns, RMA’s, etc.
• Train customers in basic operation and maintenance when applicable.
• Complete all required documentation in a timely and accurate manner.
• International training travel as required for NSI and OEM manufactures.

Qualifications

Requirements:

• Communication Skills in English, both written and verbal.
• Specialized training and a minimum of 3 years experience.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
• Ability to interpret schematic and electrical diagrams
• Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter
• Ability to work independently with a high sense of urgency
• Ability to manage service schedule that results in timely service for customers
• Strong customer service/communications skills with a high level of professionalism
• Experience with resolving technical issues in a highly sensitive / secure environments

Additional Information

Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits.