Membership Services Coordinator (Remote)

About Us:

Association & Conference Group (ACG) is a woman-owned, virtual company giving us the flexibility to engage the best talent regardless of geographic location. We leverage this talent, technology, and other resources to build a team that delivers responsible, efficient, and reliable service including strategic planning and budgeting, board development and volunteer engagement, sophisticated conferences and trade shows, marketing and public relations and general administrative support.

ACG’s core values include growth, partnership, transparency, innovation, and empowerment. We live these core values not only with our clients, but with our team. We believe if our team is able to grow professionally, thrive in partnerships with colleagues and clients, conduct themselves with integrity and transparency, problem solve and innovate, and feel respected and empowered, our clients will be successful. 

Job Description:

We are seeking a detail-oriented and organized Membership Services Coordinator to join our team. The ideal candidate will be responsible for a variety of administrative tasks for multiple clients, ensuring smooth task execution, effective communication, and successful outcomes. The candidate must possess exceptional interpersonal and communication skills, demonstrate a commitment to excellent customer service with strong problem solving and multitasking skills. This position requires attention to detail, organizational abilities, and the ability to be proactive.

Responsibilities:

• Coordinate client events from inception to completion. Including venue searches, F&B needs, vendor payments, on site event management and post event reporting.
• Working knowledge of the association industry in regard to membership and sponsorship campaigns.
• Manage multiple client email inboxes with timely and accurate responses.
• Develop and maintain project/event timelines, ensuring tasks are completed on schedule.
• Serve as a central point of contact for internal team members.
• Monitor and manage resources and logistics as required.
• Communicate progress, updates, and changes to all relevant parties.
• Identify and resolve issues or obstacles that may arise during the project/event.
• Prepare reports, documentation, and post-event evaluations.
• Contribute to process improvements and best practices.
• Handle other tasks and projects as needed.

Qualifications: (Knowledge, Skills & Abilities)

• 3-5 years of experience in the association or events industry.
• Proven experience in a coordination role or similar capacity.
• Exemplary written and verbal communication skills.
• Ability to prioritize and juggle multiple projects and tasks.
• Self-motivated and a team player.
• Detail-oriented with a commitment to quality and accuracy.
• Ability to learn and adapt to new technology solutions.
• Previous experience with strong knowledge of association management systems ex. SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify.
• Strong working knowledge of Microsoft Office, Google Drive and Dropbox.
• On site event management experience.
• Ability to work independently and in a team.

Schedule:

This is a full time position, with 40 hours per week, Monday to Friday. Some evening and weekend work will be required to staff client events. 

Benefits:

• 401(k)
• Health insurance
• Paid time off

Compensation: $50,000.00 – $55,000.00 per year, based on experience

Equal Opportunity Employer:

Association & Conference Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Association & Conference Group (ACG) is a virtual company which means no more commuting! ACG employees provide the environment (home office) while ACG provides the technology needed to be successful.

A cover letter with the explanation of how your specific skills match this role and why you are a fit, is required.