Head Of Customer Support (Remote)

DON’T apply for this position unless you have prior experience as a Customer Service Manager.

Overview:

Our 8-figure e-commerce skincare brand is seeking a Customer Service Manager to lead and enhance our CS team on Gorgias, developing systems and optimizing processes. We are a fast-paced company experiencing rapid growth, with numerous exciting projects constantly in progress.

Salary and Growth:

The salary is $3,000 per month, plus up to $30,000 in annual bonuses based on goal achievement. If desired and merited, the Customer Service Manager role can evolve into an Operations Manager position, overseeing the operations of the entire company and having a percentage on the profit.

Requirements:

– 1+ year experience as Head of Customer Support, Customer Service Manager or similar role

– Proven track record of managing teams of various sizes and improving operational efficiency

– Strong communication and leadership skills, with the ability to effectively manage and mentor a growing team

Key Responsibilities:

– Implement better systems and templates to manage customer inquiries through Gorgias

– Minimize chargebacks, refunds, and cancellations by improving processes

– Setting up a phone support system and optimizing the agents performance

– Create a smooth hiring and onboarding process for new customer service agents

– Manage and mentor the customer service team of 8 people, ensuring high performance and job satisfaction

– Monitor KPIs and continuously optimize processes for improved efficiency and customer satisfaction

Schedule:

The position requires 8 hours a day, 5 days a week. However, as this is a managerial role, additional hours may occasionally be necessary. If you are averse to hard work, please do not apply for this position.

About Us:

We aim to transform people’s lives by offering world-class products that deliver results from the very first use.

Founded in Italy, we are a growing skincare brand specializing in acne treatment and anti-aging solutions. Our mission is to empower women to feel more confident about their skin through innovative at-home products inspired by professional treatments. Originating from the founder’s personal struggle with acne, the brand now primarily operates in the US. We have enhanced the skin of over 100,000 women, collaborated with 600 influencers, and partnered with a celebrity doctor to be the face of our marketing campaigns.

Our goal is to reach 10 million customers in the next 3 years. We foster a culture of continuous learning from the top experts in our field, open communication, and data-driven decision-making. Our fast-paced environment offers endless opportunities for professional growth and the chance to make a real difference in people’s lives through skincare.

TO APPLY

Complete this form – watch the Loom video linked on the first page before filling the form: https://forms.gle/KnxuR3oUnUqogKfR9

We will reach out via email within 4 days if you meet our requirements. We’re looking for someone to start right now.