Associate Director Customer Success (Remote)

Associate Director Customer Success | NielsenIQ |China

Responsibilities

Job Description

Associate Director Customer Success | NielsenIQ | China

Responsibilities

Job Description

In-depth client engagement by insightful and actionable business advice
Ensure maximum client satisfaction through high level of client service standards in line with client expectations
Consult with clients regarding business concerns
Conduct external presentations and rive client satisfaction by providing insights and actionable recommendations during presentations
Supervise all stages of project management and monitor performance
Develop strategic understanding of industry trends, competition, and opportunities of Nielseniq
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Lead and coach team members, to build a stable and successful team with both solid expertise and succession pipeline
Oversee and conduct assigned external and internal projects including preparation, delivery of reports and presentations, to ensure both efficiency and outcome

QUALIFICATIONS

BA / BS Required (MBA desirable)
10+ years research or marketing experience in leading Market Research/FMCG/Retailing companies with at least 4 years in team leader or people manager position
Client oriented, proactive client engagement, excellent client service skill
In-depth understanding of crossed FMCG categories, with basic knowledge on how FMCG manufacturers are doing planning, marketing, sales, trade marketing etc
A consultant mindset in problem diagnosis and actionable solution propose based on data and data analysis
Strong commercial sense with in-depth understanding of trade marketing strategy
Excellent logical thinking and analytical skill
Excellent presentation skill
Good English skill both written and oral

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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