Senior Manager Database Infra Support (Remote)

Job Purpose

The Head of Database & Infra Support is responsible for overseeing the management and strategic direction of the Pakistan DRB’s database and infrastructure support services. This role ensures the stability, integrity, and efficient operation of the bank’s IT infrastructure that supports core functions of the bank in coordination and guidance from Mashreq’s Group Infrastructure.

Key Result Areas

• Lead the database and infrastructure support teams to provide high-quality service delivery, ensuring systems are robust, scalable, and secure.
• Develop and implement strategies for database management, data security, and infrastructure support.
• Collaborate with key stakeholders to align infrastructure support services with business objectives.
• Manage vendor relationships and negotiate contracts to ensure cost-effective services.
• Oversee the design and implementation of new database and infrastructure projects.
• Ensure compliance with all relevant regulations and standards.
• Provide leadership and guidance to the team, fostering a culture of continuous improvement and innovation.
• Maintain systems in adherence with the audit and compliance requirements.
• Lead and manage the technical team supporting database and Operating System platforms.
• Ensure service stability, uptime of the systems under the portfolio as per the agreed SLA.

Operating Environment, Framework and Boundaries, Working Relationships

• 400+ Operating Systems, 100+ Databases

Problem Solving

• Infrastructure architecture for financial services as per regulations
• Security controls as per ISO and PCI compliances
• Cost reduction using automation and other smart usage of cloud
• Networking topologies across DC and cloud
• Security solutions across DC and cloud
• End user experience measuring and SLIs

Decision Making Authority & Responsibility

• Act based on guidance and direction from Group Infrastructure on all aspects of infrastructure & technical solutions
• Decisions on hybrid strategy, governance, and operating model
• Decisions on infra cost and AMC procurement and renewals based on group consolidated contracts.

Knowledge, Skills and Experience

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• Extensive experience in database management and IT infrastructure support.
• Strong leadership skills with the ability to manage and develop a high-performing team.
• Excellent communication and negotiation skills.
• Proven track record of managing complex IT projects and delivering results.