Operations Analyst (Remote)

Parakeet is a Risk and Compliance Automation Platform for Manufacturers. We help manufacturers reduce their operational risks and regulatory compliance costs, enabling them to reinvest in their workforce. Our customers are large manufacturers who face a complex web of risk and regulatory compliance. We’re a pre-seed company backed by great investors.

Job Summary

Parakeet is seeking a detail-oriented and strategic Operations Analyst to join our team. The ideal candidate will play a pivotal role in managing Requests for Proposals (RFPs), developing and optimizing operational processes, and collaborating closely with customers to understand and fulfill their needs. This position requires a blend of analytical prowess, strong communication skills, and a customer-centric mindset to drive operational excellence and support our business objectives.

Key Responsibilities

• RFP Management:
• Lead the end-to-end RFP process, including solicitation, preparation, submission, and follow-up.
• Collaborate with cross-functional teams to gather necessary information and ensure timely and accurate responses.
• Analyze RFP requirements and develop strategies to position Parakeet competitively.
• Maintain a repository of RFPs and track status to ensure compliance and timely delivery.
• Process Development and Optimization:
• Design, implement, and refine operational processes to enhance efficiency and effectiveness.
• Conduct process mapping and workflow analysis to identify areas for improvement.
• Develop documentation and standard operating procedures (SOPs) to ensure consistency and scalability.
• Monitor key performance indicators (KPIs) to assess process performance and drive continuous improvement initiatives.
• Customer Engagement:
• Engage with customers to understand their needs, requirements, and pain points.
• Facilitate meetings, interviews, and surveys to gather comprehensive customer insights.
• Translate customer feedback into actionable recommendations for product and service enhancements.
• Serve as a liaison between customers and internal teams to ensure alignment and satisfaction.
• Data Analysis and Reporting:
• Collect, analyze, and interpret data to inform decision-making and strategic planning.
• Prepare detailed reports and presentations for management and stakeholders.
• Utilize data visualization tools to communicate complex information clearly and effectively.
• Cross-Functional Collaboration:
• Work closely with departments such as Sales, Marketing, Product Development, and Customer Support to ensure cohesive operations.
• Support project management initiatives and contribute to the successful execution of company projects.

Qualifications

• Education:

Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma) are a plus.

• Experience:

3+ years of experience in operations analysis, business analysis, or a similar role. Experience managing RFPs and developing operational processes is highly desirable.

• Skills:
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.
• Familiarity with CRM and project management software (e.g., Salesforce, Asana, Trello).
• Ability to manage multiple projects simultaneously and meet deadlines.
• Customer-focused mindset with the ability to build and maintain strong relationships.

Preferred Qualifications

• Knowledge of RFP software and platforms.
• Demonstrated ability to implement process improvements that result in measurable efficiencies.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• Flexible work arrangements [if applicable].