In 2023, net sales of the Swiss-based company, which employs about 4 000 people, amounted to 11.1 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 540 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source. ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area. For more information visit: www.also.com

We are looking for the E-commerce Product Content Manager who will be responsible for the content available for our Partners around the world via What Fix (digital adoption tool) and Knowledge Base (confluence, help juice or other). In this position, you are responsible for the E-commerce product features documentation and feature releases announcements (internal & external) working closely with the product and development team to follow platform changes sprint after sprint. You will build automated platform guides and maintain them as the product grows. 

Job description: 

• Create and maintain articles in Confluence, Help juice or another knowledge base tool 
• Create and maintain content in What Fix: on-screen guidance flows,  
• You will own the What Fix tool for E-Commerce platforms: you will create content (beacons, flows, smart tips), lead the project to integrate What Fix and knowledge base to make most of automation possibilities and increase the Web Shop platform usage. 
• You keep yourself updated about any platform changes to make sure that content is always up to date and ready with new features launch. 
• You will own Release Notes process  
• Cooperate with teams across Europe to plan new content for What Fix. 
• You will create content in English 
• Ideally, you will also translate content to German and/or French. If these languages are not part of your skillset, you will be co-operating with external translators to keep content up to date with all three languages. 

Your profile: 

• The ideal candidate has experience with managing and taking responsibility of the projects and has a basic understanding of how various digital and content creation tools can work together 
• You have previous experience in writing content about technical topics (troubleshooting guides, step-by-step instructions). 
• You have experience with knowledge base systems 
• You have worked with Digital Adoption Tools (onscreen guidance, smart content within an app) previously, or are a fast learner. 
• You have proven troubleshooting skills. 
• You enjoy taking responsibility, have a high degree of self-initiative, and overall excellent communication skills. 
• Organizing your work efficiently and being driven by details is natural to you. 
• You speak fluent English and German, French is a plus, that allows us to do translations in-house. 

 We offer you: 

• Insight into the e-commerce business and work with the industry leader in E-commerce area 
• Lots of responsibility and the possibility to impact the quality of the customer support we provide. 
• Become part of an international team. 
• Freedom to take responsibility, grow with ALSO. 

If you think you have what it takes to do well in this position, we’d like to hear from you. Send us your CV and salary expectations here and a member of our team will reach out to you! Please add Content Manager and your name to the subject line.

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology – that is ALSO’s goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.