Customer Experience Manager (Remote)

About us:

Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI products, 200+ proprietary, self-evolving AI models without having to write a single line of code.

The company has raised a total funding of $209M across Series A, B, C and C1, and is backed by recognized investors including SoftBank Vision Fund 2, Touring Capital, Grupo Carso, General Atlantic, Celesta Capital and Chiratae Ventures.

Our customer base includes global brands such as DHL Express, Joe & The Juice, Claroshop, Allbirds, L’Oreal, HDFC Bank, Skoda, Swiggy, Clar and SmartAsset, to name a few Today Pixis’ talented and diverse team of 300+ spread across over 14 geographies is focused on building incredibly transformative AI products to help customers get the most out of their marketing and demand generation efforts.

Get ready to embark on an AI venture at https://pixis.ai/

About the Role:

The Manager of Customer Experience Journey and Client Onboarding position plays a key role in ensuring the initial success of client campaigns and overseeing operational processes are followed by the team. This role blends creativity, best practices and analytics to develop strategies and oversee development of customer journeys and new client launches. The ability to quickly understand a business’s target customer, unique value propositions, and credibility and use this understanding to develop a customer journey is a critical component for this role’s responsibilities. This role will directly interact with our clients, and it is important that this role bring enthusiasm and excitement to conversations with clients and internal team members.

Key Functional Areas of Responsibility:

• Develop the customer journey strategy and oversee the creation of compelling landing page journeys, including content development, image/video selection, and managing the development and testing of landing pages. This also involves overseeing ad creation (image ads and text ad copy) and targeting selection.
• Provide recommendations and execute strategies for audience targeting, ad positioning, campaign structuring, customer journeys, and other facets of paid digital in accordance with client goals.
• Generate new campaigns and aid in the development of new digital marketing initiatives
• Analyse performance of all landing pages, including using analytics and heat mapping software to determine how to increase the customer journey performance.
• Conduct client discovery calls to gather the necessary information for campaign setup.
• Collaborate with Digital Strategy Managers and Analysts to identify necessary strategy shifts and facilitate changes to landing pages and image ads with the development team.
• Ensure company adherence to optimisation schedules for each client.
• Support team members with daily client communication, including launch and project updates, discussing performance, interpreting campaign results, developing strategies, and gathering information.
• Administer and analyze web analytics (GA4 and Google Tag Manager), reports and key reporting tools, and point out key areas of importance in accordance with client goals.
• Keep pace with digital and search marketing industry trends and developments.
• Communicate to team and management on project development, timelines, and results.
• Work closely with the other team members to meet client goals.
• Support sales engineering as needed in order to move a prospect to a client.

Professional Skills Desired:

• Energetic, outgoing personality – to be successful at creating and maintaining relationships with clients.
• Strong project management and organizational skills, able to manage multiple projects at once.
• 5+ years’ experience working in and managing digital ad platforms (Google Ads, Bing Ads, Meta, LinkedIn).
• 5+ years’ experience developing unique customer journeys and digital strategies, including landing page messaging & content and ad messaging & content.
• Excellent client service delivery, business development, analytical, and presentation skills.
• Excellent verbal and written communication skills, both proactive and reactive.
• Marketing agency experience working directly with clients.
• Ability to pitch and sell ideas to clients and internal team members.

Qualifications:

• A strong passion for digital marketing and paid media.
• Ability to work autonomously in a remote environment and be proactive.
• Extremely high attention to detail.
• Outstanding ability to think creatively and identify & resolve problems.
• Self-motivated and strong personal ethics.
• Ability to clearly and effectively articulate thoughts and points.
• Ability to learn new industries and new business types quickly and apply this knowledge to digital marketing campaigns.
• Excellent analytical, organisational, project management and time management skills.

Why Pixis?

We at Pixis believe that nothing is impossible, when you fail fast you learn faster, zero hierarchy, put the team above everything else, get constructive feedback that helps you build better products, and disagree if you disbelieve. These core values are not just ideals but are embedded in our daily operations and reflected in our dynamic team and the innovative products we create.

Our commitment to fostering an exceptional workplace has been recognized with the prestigious People Workplace Awards 2024 by the HR Association of India, a testament to our dedication to creating an outstanding environment for our employees.