Customer Success Manager (Remote)

Ready to use your fashion expertise to drive real change? At Retraced, you’ll work with top fashion brands, helping them adopt our platform to create transparent, sustainable supply chains. You’ll be their partner in unlocking the platform’s full potential, empowering them to reach their sustainability goals with greater impact. Join us in using technology to make fashion better for people and the planet.

What you will do:

You’ll join a globally distributed CSM team and your focus will be on our enterprise fashion and textile partners in the DACH region.

You will:

• Manage customers by proactively ensuring project success with the implementation of the retraced platform
• Support these customers by defining a clear quarterly framework, and a success roadmap that has KPI-driven goals to be achieved and evaluated together
• Plan and execute the activation of customers’ supply chain networks
• Be the first touchpoint for customers and their network in case of problems or specific needs
• Understand the needs and problems of brands and suppliers to transfer insights to the product development team
• Identify up-selling opportunities within existing customer networks

What’s in it for you?

• Working as part of a modern, international team with the joint mission of making the fashion industry more sustainable
• Generous holiday allowance (Unlimited PTO in Germany)
• Paid business travel for team get-togethers and client visits
• A company where values are lived, not just talked about
• Being part of a dynamic, young company where your ideas will be taken on board and implemented
• Become an expert in your field and grow with the company
• Being granted a high level of personal responsibility and independence
• Flexible, hybrid & remote working options
• Excellent salary and annual bonus

Who you are

• Expertise in the Fashion and Textiles Industry with a deep understanding of the supply chain
• You have multiple years of experience in a customer-facing B2B position in Fashion (IE: Sustainability Management/Account Management)
• You are a communicator by nature, you like dealing with people and solving problems
• You are tech-savvy and have excellent project management skills
• You understand the importance of an SLA-driven approach and how that impacts the business as a whole
• Our internal language is English but fluent German is required for client communication
• If you have existing experience working in SaaS relating to fashion & textile supply chain, CSR/ESG or Clean-Tech this is highly desirable
• You care about sustainability and are dedicated to driving meaningful impact through your work

Retraced was born in 2019, in Düsseldorf, Germany with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration.

With over 65 employees globally, and over 20€ million raised so far, our award-winning platform is the world’s first and leading cloud-based supply chain sustainability management system, complete with all CSR capabilities that empower fashion and textile companies to connect all stakeholders in their global supply chains on one network and ensure efficient sustainability data exchange, collaboration, and communication between parties.

This allows them to take action and implement strategies to achieve more sustainable and responsible production practices. The information gained can be shared internally within the company and externally with authorities, customers, or business partners.

Find out more about Retraced through our website here: https://www.retraced.com/

Or stay up to date by following us on Linkedin here: https://www.linkedin.com/company/retraced/

We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds),will be deleted no later than six months after the application has been rejected.

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