Community Management Manager (Remote)

Overview:

Missio is a Christian Digital Marketing company that is looking for a highly motivated and experienced Community Management Manager to join our team. The Community Management Manager leads the Community Management Pod. Use the Client Brand Brief as well as review the client preferences, website, and other resources to create quality and engaging content to provide social media interaction for both church members and non-church members that are within the clients’ community or reach. The role enables to engage people by leaving comments on social media posts and Messenger, live streaming, and answering inquiries pertaining to the clients’ activities.

Mission: To glorify God with digital marketing solutions

Core Values:

• Execute with Excellence
• Love your neighbor
• Make a Difference
• Think Like An Entrepreneur
• Take Ownership

Why you should work here:

Missio is a faith-driven company that is passionate about helping mission-driven organizations reach their goals. We are a quickly growing company with a ton of room for career growth. We offer competitive salaries and benefits, as well as opportunities for professional development. We believe that everyone has something to teach us and we are committed to creating a positive and supportive work environment. If you are looking for a company that is faith-driven, purpose-driven, and growing, then we encourage you to apply for a position at Missio.

Essential Duties and Responsibilities:

• Manage team performance, KPIs, and overall success
• Ensure team members are trained with skills necessary to perform the job
• Set-up and manage team meetings and meetings with other relevant pods as needed
• Read every client’s engagement guide BEFORE initiating comments or responding to them. 
• Review client preferences, website, and other resources provided to understand the tone, voice, and approach that will appeal to the client. Take note of every client’s special note such as preferred Bible translations, words /phrases/ photos to avoid, preferred phrases, and specific hashtags to include. Preferences include: language / tone, tag lines, phrases to avoid, Bible Version, use of emojis, and client terminologies/slang (services, worship experience, etc.)
• Act as a client brand ambassador and build trusting relationships with their members and community by interacting with them on online platforms. 
• Create high-quality, impactful, professional messages and responses based on client preferences to improve social media engagement. Proof all messages.
• Actively share helpful resources to fellow Community Managers that might help them improve their craft in community management or overall productivity. 
• Discuss any concerns regarding Social Media Management struggles or any work-related issues that might affect your performance in Missio. 
• Inappropriate comments including but not limited to curse words, racism, sexism, or anything that is deemed immoral according to the sound judgment of the Social Community Manager, needs to be hidden or deleted. 
• Additional instructions from the client according to the standards set for inappropriate comments may be applied.
• Users leaving comments that are offensive, and can directly affect the overall social media presence of any client, can be banned, reported or blocked by the Social Media Manager with the same guiding principles for inappropriate comments.

Key Performance Indicators (KPIs)

• 24-hour response time
• First comment before 5 minutes on livestream based on timestamp
• Revenue Churn at 2%
• Client Satisfaction

Prerequisite Knowledge, Skills and Education:

• Strong grasp of English as well as excellent grammar and spelling skills and the ability to create engaging content.
• Prior Experience managing employees is required.
• Community management experience is required. Experience with churches is a plus!
• Highly organized, and able to work with little direction.
• Excellent verbal, written and problem-solving skills 
• Creative, inspiring, and excellent attention to detail 
• Ability to multitask and meet deadlines
• Proficiency in G-Suite (Gmail, Google Docs, Slides and Sheets)