Associate Product Consultant | Watermark, LLC | United States

At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.

About Us

Watermark is a high-growth SaaS provider of assessment software for higher education institutions worldwide. Our global organization provides educational intelligence systems that help colleges and universities gain insights into student learning so they can improve the quality of educational programs, assess institutional effectiveness, and streamline the accreditation process. Watermark supports over 1,700 higher education institutions, including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year!… and we’re just getting started! Our phenomenal team of people is at the heart of everything we do — join us to experience the Watermark Workplace difference firsthand.

About The Role

The Associate Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. An Associate Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a new team member in an associate-level position, this person must be a self-starter, a skilled listener, and ready to take control of their own learning.

Essential Duties and Responsibilities

• Guide administrative users on product best practices and provide skills-based training based on client goals
• Provide training to customers in a 1:1 web-based environment
• Maintain project documentation and task lists for transparency with clients and internal stakeholders
• Escalate internal and external project roadblocks to the Project Manager and Client Success Manager to facilitate a quick, smooth project completion and quick time to value
• Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities
• Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools
• Collaborate with internal stakeholders to develop, revise, and update documentation
• Identify and communicate system enhancements in assigned functionality
• Facilitate external presentations as needed, including site visits and conferences
• Travel up to 10%

Required Qualifications

• Bachelor’s degree
• Experience in training and development or classroom instruction
• Experience working with educational software or other web-based applications
• Proficient computer skills using basic software (i.e., Microsoft Office suite)
• Effective verbal and nonverbal communication skills

Preferred Qualifications

• Master’s degree or professional certification
• Familiarity and experience working with or in institutions of higher education
• Experience in data collection and data analysis
• Experience in course evaluation or survey management
• Bilingual applicants preferred, any language in addition to English considered.

Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is ($55K-$70K) and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations.

At Watermark we are continually strengthening the rich diversity in our workplace — the primary reason we succeed and we’re proud to be an equal opportunity employer. We work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.

About Watermark

Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.

For more information on Watermark, visit www.watermarkinsights.com.

Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual’s race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.

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