Lead Support Software Engineer Id (Remote)

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place – guaranteed! 🙂

What You Will Do

• Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
• Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
• Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
• Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
• Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
• Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
• Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
• Proactively identify areas for product and process improvements to prevent future customer issues;
• Participate in the development and refinement of internal tools to better support customer needs.

Must haves

• Frontend:
• Strong proficiency in JavaScript and React;
• Experience with UI development and data visualization tools like Recharts (any similar tool may work);
• Backend:
• Familiarity with cloud services AWS;
• Expertise in Python and experience with Django;
• Familiarity with CubeJS for managing and troubleshooting data infrastructure;
• Databases:
• Proficient in PostgreSQL, including writing and optimizing queries;
• Knowledge of Elasticsearch and its application in search and analytics;
• Strong problem-solving skills and the ability to work independently to resolve complex issues;
• Excellent communication skills, with the ability to explain technical issues to non-technical users;
• Experience in a support engineering role with a focus on customer-facing issue resolution;
• Upper-intermediate English level.

The Benefits Of Joining Us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.