Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution and the world’s largest indigenous tertiary educator, and we’ve been providing transformational education opportunities to New Zealanders for nearly 40 years. Our vision of ‘Whānau transformation through education’ drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values.

Our kaimahi (employees) enjoy a whānau-friendly workplace where everyone is encouraged to be themselves. In return for their contribution, we offer kaimahi a range of benefits including:

• Free health and life insurance for permanent employees.
• Four extra annual leave days to celebrate Matariki and the Christmas/New Year season.
• Special leave available for sporting or cultural events.
• Tau Ora programmes that encourage wellbeing and inclusion.
• Free car parking.

About the role

Are you a technical problem solver with a passion for helping people? Do you love learning and applying new technologies, as well as seeking continuous improvement opportunities to make your organisation a better place? Then we may have the perfect role for you as one of the Service Desk Engineers in our ICT Operations team.

Te Wānanga o Aotearoa, a leading provider of Tertiary Education across Aotearoa, is currently recruiting for an Engineer – Service Operations to provide front-line IT advice and support to the organisation’s technology users (staff and students) and resolve IT requests. This full-time position is based at our Māngere Campus, servicing Māngere, and Waitakere (Henderson) Campuses. The position reports to one of our Service Operation Team Leads at our IT home base in Mangakōtukutuku Campus, Hamilton.

Duties for this role include responding to all requests for technical assistance, received in person, by phone and via email. You will be responsible for diagnosing and resolving technical hardware and software issues; improving service outcomes through service management processes; delivering on-site technical training as required; and supporting IT asset management in the delivery and installation of hardware. This is a rostered Monday-Friday position and will require occasional Saturday work.

Applicants will have Diploma Computing Level 5 (or related field), and/or be a Microsoft Certified Professional, have at least two years’ experience in an IT service desk or remote support role and hold a full New Zealand driver’s licence (Class 1). It would be an advantage if you have had experience working within a multi-site IT environment. Excellent relationship management skills, written and oral communication skills, planning and project/task management skills are needed for this role along with knowledge of Microsoft Active Directory and a sound understanding of IT technology concepts.

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.

Apply today!

Have we outlined a role that matches your capabilities and aspirations, and a workplace that appeals? Applications close on 11 October 2024.

A position description is available on our careers website. For any other queries, please email jobs@twoa.ac.nz