Pearl Companies
Customer Support Lead (Remote)
Customer Support Lead | Pearl Companies |Philippines
Work Arrangement: Fully remote, overlapping with PH workinghours. Must be open to weekend work as needed.
Job Type: Independent Contractor, Full-time.
Customer Support Lead | Pearl Companies | Philippines Work Arrangement: Fully remote, overlapping with PH working hours. Must be open to weekend work as needed.
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.
This company is on a mission to revolutionize the construction industry by leveraging AI to streamline blueprint analysis and material estimation, creating a more efficient, cost-effective process for builders and contractors.
As a Customer Support Lead, you’ll be the primary point of contact for clients, helping them achieve their goals while using the company’s platform. You will work closely with Sales, Product, and Support teams to improve customer satisfaction and retention, ensuring customers maximize the value of the platform.
Your efforts will directly contribute to increasing customer retention, enhancing user satisfaction, and improving platform adoption. Through proactive engagement and support, you’ll help the company reduce churn and drive upsell opportunities. Requirements Nice-to-Have: Benefits Our Recruitment Process:
If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
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Job Type: Independent Contractor, Full-time.
Salary Range: Up to $1,700 USD per month, depending on skills and experience.
Work Schedule: 40 hours per week, Monday to Friday (PH hours) with potential weekend work.
Locations: Remote, open to candidates in the Philippines.
About Pearl Talent
Why Work with Us?
About the Company:
Compensation Package:
Role Overview:
Your Impact:
Key Responsibilities:
Proactively cold-call clients to check if they need assistance or have questions about the app.
Address client inquiries, answer questions, and resolve issues related to the platform in a timely manner.
Develop and maintain strong relationships with clients, understanding their needs to provide tailored solutions.
Conduct training sessions and workshops to help customers maximize the value of the platform.
Address and resolve customer inquiries and issues promptly, escalating to technical teams when necessary.
Regularly check in with customers to monitor usage and satisfaction, identifying upsell and cross-sell opportunities.
Gather customer feedback and insights, sharing them with the product team to contribute to improvements and new features.
Ensure customer renewals and reduce churn by consistently demonstrating the value and ROI of the platform.
Must-Have:
Compensation Package:
Ready to Join Us?
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