Servicenow Developer (Remote)

We are seeking a ServiceNow Technical Consultant to join our team.

Responsibilities:

• Lead or assist in the implementation, configuration, and customization of ServiceNow modules, especially ITSM and ITOM, to meet business requirements.
• Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform.
• Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management.
• Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services.
• Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.
• Integrate ServiceNow with third-party systems to automate operational tasks and processes.
• Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies.
• Utilise ServiceNow’s integration hub, orchestration, and automation tools to optimize service processes and increase efficiency.
• Troubleshoot and resolve issues related to ServiceNow platform and integrations.
• Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability.
• Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.
• Create detailed technical documentation including design specifications, process documentation, and user guides.
• Modify existing and configure new functions in line with business requirements
• Ensure solutions are scalable, maintainable, and meet business requirements.
• Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support.
• Advise our customers on possibilities of automating their existing processes using ServiceNow.

Requirements

• Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations.
• Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).
• Strong understanding of CMDB best practices and ServiceNow Discovery tool.
• Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform.
• Experience with API-based integrations using REST, SOAP, or other web services.
• Solid understanding of ITIL processes and experience with ITIL-aligned implementations.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.
• Excellent inter-personal skills and the ability to build relationships and manage user expectations.
• Be willing to take initiative in problem identification and solution provision.
• Ability and willingness to travel as required
• Excellent verbal and written communication skills
• Ability to manage multiple tasks, prioritize effectively, and meet project deadlines.

Benefits

• Work Location: Remote
• 5 days working