Journal Operations Manager (Remote)

Location: Oxford or London, UK (Hybrid)

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

The Publishing Operations team is responsible for the implementation of operational changes and support across Wiley’s portfolio of journals. This team performs operational tasks at scale such as process and workflow change updates, editorial data management, operational change tracking, transition implementation and tracking and other supporting activities. Within the team, the Journal Operations Manager drives management of team operational tasks for large projects and strategic implementations by providing oversight of junior colleagues and helping to manage project pipelines.

The Journal Operations Manager reports to a Senior Manager in Publishing Operations, who has direct responsibility for decisions on the projects taken on by the Journal Operations Manager as well as the strategic direction of the team.

How you will make an impact:

• Provides operational oversight of junior colleagues’ day-to-day journal activities such as WOL tickets/basic maintenance, Author Guidelines updates, editorial/society contact data updates, product data updates and all other journal operational change tracking efforts and ticketing system needs.
• Coordinates training of junior colleagues on operational tasks and activities as well as central systems used by the team
• Performs high level operational tasks independently.
• Tracks and reports on downstream activity completion as needed across the business for standard journal activities to centralize operational functions across the portfolio
• Helps determine project pipeline on behalf of team.
• Manages the implementation of programs across the Research business at scale that enhance our journal portfolios and reduce time and costs for the business
• Ensures an ‘always on’ capability to take on large scale, portfolio-wide projects with a quick turnaround time for delivery
• Manages tracking and reporting for large projects and supplies monthly reporting to leadership.
• Performs all efforts with speed and accuracy with standardization, optimization and harmonization always in sight.

Monitors all planned annual and sprint efforts to ensure data reliability across the business.

We are looking for people who have:

• Have extensive experience publishing experience.
• Have knowledge of journal publishing, publishing operations and workflows.
• Have an optimization mindset focused on solutions and creative problem solving.
• Are data proficient with the ability to ‘self-service’ data skills.
• Have presentation and change management capabilities.
• Demonstrate exceptional organizational skills.
• Have strong written and verbal English language communication skills – including authoritative communication to influence.
• Are a team player, someone who is personable and able to form strong relationships.
• Are able to quickly adapt to new systems and platforms.

Is proficient in standard office systems, including Microsoft 360

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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