Technical Documentation Manager Developer Experience (Remote)

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

The Product Team

The Product Team at Chainlink Labs is dedicated to delivering cutting-edge solutions for the rapidly evolving world of DeFi, on-chain finance, gaming, NFTs, and other major verticals. Our team of experienced product managers, designers, and engineers work together to create innovative products and services that enable smart contracts to securely access off-chain data and systems.

With a focus on user-centered design, we strive to create intuitive and seamless experiences for developers and end-users alike. We are constantly pushing the boundaries of what is possible in the blockchain space, and our products are used by some of the most innovative and forward-thinking organizations in the industry.

Whether it’s building new features for the Chainlink Platform decentralized oracle network, creating new tools and integrations for developers, or exploring new use cases for blockchain technology, the Product Team at Chainlink Labs is at the forefront of innovation in the blockchain space. Join us on our mission to create a more decentralized world.

Your Impact

• Organize and grow our developer documentation team focusing on Chainlink’s suite of products and services as well as broader Blockchain and Web3 technologies
• Collaborate with the documentation team to identify high-impact opportunities to improve the developer experience and create world-class technical content
• Coordinate company branding, messaging, consistency, information management, and content strategy for the developer audience with Marketing and other external-facing teams
• Collaborate with the documentation team on the development of our information architecture and strategy
• Communicate with company leadership and keep them informed of project status, metrics, and impact
• Align teams with the overall company strategy and manage planning, the docs roadmap, talent, and team responsibilities for multiple projects
• Organize teams to develop and maintain infrastructure for developer documentation and other developer education platforms
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness
• Provide guidance, support, and career growth opportunities to team members
• Review, edit, and provide feedback on documentation and other customer-facing content to ensure it meets our quality standards
• Understand all the Chainlink products and technology in order to inform holistic content strategy decisions
• Provide secondary coverage to the team for documentation and technical tasks
• Write, test, and update sample smart contracts in Solidity

Requirements

• 7+ years experience as a technical writer, developer advocate, developer, or related role
• 3+ years experience managing one or more teams of technical writers
• Excellent writer and communicator with extreme attention to detail
• Deep understanding of developer communities and how to engage them productively
• Strong communication skills with the ability to work across departments
• Confidence in executing tasks independently and working with remote team members
• Self-motivated, organized, and able to work independently and make independent judgments
• Strong organizational skills to manage multiple projects with tight deadlines effectively
• Experience writing, testing, and updating code samples

Preferred Requirements

• Experience with JavaScript/TypeScript
• Understanding of Web3 technology

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

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