Foundever
German Speaking Customer Service Advisor Technical Support (Remote)
German Speaking Customer Service Advisor Technical Support |Foundever | Worldwide
Job description
Key Details!
- This is a German and English speaking role – Must be fluent inGerman and English (written and spoken)
- Salary: £26,325.00 year – Monthly paid (Equates to an hourly...
German Speaking Customer Service Advisor Technical Support | Foundever | Worldwide
Job description
Key Details!
- This is a German and English speaking role – Must be fluent in German and English (written and spoken)
- Salary: £26,325.00 year – Monthly paid (Equates to an hourly rate of £13.50)
- Schedule: 37.5 per week – Monday – Friday 08.00 – 16.00
- Contract length: 37.5 hrs p/w – Permanent
- Training: Training onsite or virtual – 13 days, Monday to Friday 9am-5.30pm
- Production: Working from home. Equipment provided
- Expected start date: ASAP
The role
As a Foundever Customer Service Advisor, you will be handling inbound contact from our client’s customers. They may have queries or concerns about a product or service; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions.
The aim of the role is to help end users by providing direct IT support in all aspects of Windows and Mac-based business and consumer software. You will be dealing with a mix of technical support and non-technical customer care by phone, email and live chat.
What we need from you
- Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and German
- Technical and Support skills: In-depth knowledge of Macintosh, Linux and Windows operating systems and the ability to translate “techno-speak” into layman’s terms to customers of different backgrounds
- Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
- Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
- Empathy: the ability to understand and relate to the customer’s perspective
- Patience: the ability to remain calm and composed
- Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
- Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
Why work for Foundever Kingston?
At Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.
If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
#kingb02
Job Types: Full-time, Permanent
Pay: £26,325.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Transport links
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (preferred)
- Technical support: 1 year (preferred)
Language:
- English (required)
- German (required)
Work Location: Remote
