Senior Account Manager (Remote)

Department: Account Management

Language: English

Location: Remote, Canada

Background

Agility PR Solutions provides powerful yet intuitive media outreach, monitoring, and measurement solutions for today’s PR professionals and communicators. Since 2003, global clients have trusted our platform and services to help them discover journalists and influencers relevant to their business, connect with these contacts through impactful emails and press releases, monitor media coverage, and report on the results of their public relations efforts. Our innovative technology backed by deep expertise helps organizations achieve the business outcomes they need to flourish.

Agility has a rapid growth plan in place for 2022 and is recognized by software review site G2 Crowd as a top-tier PR services provider. Reviews on Glassdoor.com speak to the excellent experience candidates and employees have with Agility, and we take pride in the positive feedback that reflects our corporate culture.

We are a team of global experts providing solutions and world-class support from our offices in the vibrant cities of Austin, USA; London, UK; Ottawa, Canada; and the Philippines.

Major Purpose

Reporting into the Director – Account Management, this is an exciting full-time opportunity for an experienced senior level Account Manager to join a well-established, leading communications tech company which excels in the provision of media targeting, monitoring and analysis software for public relations and marketing professionals.

The right individual is passionate, self-driven, works independently and possesses confidence, persistence, and a dynamic telephone and video presence. They are laser focused on making their customers as successful as possible.

Develop your career while maximizing your earning potential at this fast-growing company.

We offer an excellent working environment with the opportunity to be part of an agile company that is rapidly moving up in the industry. Our reputation in the industry is exceptional so we’re looking for an exceptional Senior Account Manager to add to the team.

Key Responsibilities

• Offer a consultative and solution-focused experience to your clients to ensure they have the correct products for their needs.

• Develop and implement strategic plans to manage and grow book of business

• Oversee the entire client experience in relation to the products and services offered by the company.

• Conduct face-to-face and remote meetings with clients to offer and assist with expert training and support on our products.

• Build and maintain strong client relationships to ensure their satisfaction resulting high retention rates and expansion opportunities.

• Communicate and coordinate with other internal teams to ensure the clients’ accounts are managed seamlessly and any potential issues are dealt with promptly and professionally.

• Maintain high on-time renewal rates within a multi-million-dollar portfolio of existing customers.

• Cross and up sell different solutions and services to the existing client base.

• Maintain an up-to-date and accurate CRM database and keep records of contacts, roles, responsibilities, discussions, meetings, and on-going progress up to date.

• Collaborate with other team members while sharing such things as best practices and industry updates.

• Develop and hone an excellent knowledge of business, our competitors, and the industry collectively.

• Other duties as required

Job Requirements

• A minimum of 3 years of sales and customer facing experience with focus on high customer retention.

• Proven account management experience in a relevant industry such as media, public relations, databases, software sales.

• A consistent and documented record of achieving monthly/quarterly/annual targets.

• Demonstrative record of success in retaining accounts.

• Comfortable curating and presenting high level presentations to key stakeholders to affirm customer value and solidify Agility partnership.

• Demonstrative experience with consultative selling techniques.

• Proven ability to be highly organized and proactive to maintain first class customer experience.

• Proven record for closing large and mid-size companies.

• Customer-first mentality; great at building trust and rapport with stakeholders.

• Excellent communication skills and problem-solving skills.

• Ability to deliver and train clients on our products and services, offering training and support where needed.

• Experience with CRM systems such as Salesforce to track your relationship and conversations with clients.

What we offer:

• Fully remote work from home environment

• Collaborative culture and key tools enabling it

• Competitive compensation package

• RRSP Matching

• Life Assurance

• Group Income Protection

• Employee Assistance Program (EAP)

• Career Development & Progression opportunities

• Paid Vacation & Personal Days; and Sick days

• Flex Fridays in Summer, Week off between Christmas and New Year’s

• No Internal Meetings Fridays

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status, or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but are excited about this opportunity, we’d love to hear from you anyway. Our Talent Acquisition team will review your application for this role and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation due to a disability or a medical need, please let us know at careers@agilitypr.com so we can make appropriate arrangements.

Thank you for considering this opportunity—we hope to hear from you soon!