Senior Software Support Engineer (Remote)

IT/Dev
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Luxoft

Senior Software Support Engineer (Remote)

Senior Software Support Engineer | Luxoft | Romania

Project Description:

  • We are currently seeking a highly skilled and motivated individual tojoin our Research & Analytics IT Production Management Support team (in...

    Senior Software Support Engineer | Luxoft | Romania

    Project Description:

    • We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

    Responsibilities:

    • As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.
    • Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.
    • Continuously enhance existing processes and workflows to optimize efficiency and productivity.
    • Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.
    • Effectively communicate with team members, stakeholders and end users and foster collaboration.
    • Uphold knowledge management practices to facilitate knowledge capture and sharing.

    Mandatory Skills Description:

    • 5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.
    • ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.
    • Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.
    • Bachelor’s degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.
    • Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.
    • Technical background with a profound understanding of ETL/ELT processes for data transformation.
    • Proficiency in utilizing PySpark for distributed data processing and analytics.
    • Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.
    • Fundamental proficiency in Python debugging of data transformation issues and scripting automation.
    • Comprehensive understanding of REST API, enabling seamless integration between internal and external systems.
    • Proven experience managing SaaS Platforms (interactions between SaaS and IaaS)
    • Expertise in relevant areas such as data management, data engineering, or financial systems.
    • Hands-on experience managing big data platform like Palantir Foundry, Databricks.
    • Proficiency in managing batches in scheduling tools such as StoneBranch, Control-M, ActiveBatch, Autosys.
    • Proficiency in managing observability tools like Dynatrace/AppDynamics/Geneos.
    • Expertise in workflow automation applications and tools such as KNIME Analytics, PowerAutomate, Altryx, Informatica)
    • Experience in managing BI Platforms like MicroStrategy, PowerBI, QlikView, Tableau.
    • Strong background in working with agile environments, participating in sprints and adhering to CI/CD practices.
    • Effective communication skills, both written and verbal, enabling effective collaboration and conveyance of ideas and solutions.

    Nice-to-Have Skills Description:

    • Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.

    Languages:

    • English: C1 Advanced

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    Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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