Qa Engineer (Remote)

Blkbox.ai is a leader in ad tech innovation, transforming how brands connect with their audiences. Powered by AI and cutting-edge Large Language Model (LLM) technology, our platform identifies and optimizes top-performing ads with unprecedented speed and accuracy. We’re reshaping the future of digital marketing and looking for an inquisitive, detail-oriented QA Engineer to join our growing team.

Job Overview:

As a QA Engineer at Blkbox.ai, you will play a critical role in ensuring the quality and reliability of our ad tech platform. You will be responsible for testing software to ensure it not only meets the defined requirements but also works seamlessly for our customers, even in edge cases not explicitly covered by specifications. With a strong understanding of performance marketing, you will help create an exceptional user experience by thinking from a customer perspective and proactively identifying potential issues before they reach production.

We welcome candidates who may not have direct QA experience but have worked in product management, customer support, or any role where they’ve regularly interacted with software developers, as long as they have a deep understanding of performance marketing and a strong curiosity for uncovering potential product issues.

Key Responsibilities:
1. Quality Assurance & Testing:

• Design, create, and execute comprehensive test plans and cases, covering functional, regression, and exploratory testing to ensure the software meets high-quality standards.
• Identify and document edge cases and potential failures, thinking beyond the requirements to ensure that the platform performs in real-world scenarios as customers would expect.
• Collaborate with developers and product managers to understand new features and system enhancements, ensuring that they are built with the highest quality and customer experience in mind.
• Conduct end-to-end testing, verifying that integrated systems work together effectively, particularly in the context of performance marketing use cases.

2. Customer-Centric Quality Focus:

• Approach testing from a customer perspective, thinking critically about how the end-user will interact with the product and identifying potential pain points.
• Ensure that the platform delivers a seamless experience across different devices and environments, especially for ad tech users and advertisers.
• Engage in exploratory testing to uncover issues that may not have been foreseen during the design phase, ensuring that all aspects of the platform work as customers would expect, even in edge cases.

3. Collaboration & Continuous Improvement:

• Work closely with cross-functional teams, including software developers, product managers, and customer support, to ensure that quality assurance is integrated into all stages of the development lifecycle.
• Provide detailed feedback to development teams on issues identified during testing, working together to quickly address and resolve defects.
• Contribute to improving QA processes, ensuring that we continuously raise the bar for quality, efficiency, and customer satisfaction.

4. Problem Solving & Troubleshooting:

• Investigate, reproduce, and thoroughly document software defects, ensuring they are understood by the development team and resolved promptly.
• Analyze complex software systems and applications, thinking outside the box to uncover edge cases and potential issues before they become critical.
• Proactively suggest improvements in the user experience based on real-world testing scenarios and knowledge of customer needs in performance marketing.
  

Key Qualifications:

Experience:

• 3+ years of experience in roles related to performance marketing, such as product management, customer support, or any role involving close collaboration with software developers.
• Must have deep domain knowledge of performance marketing, including how platforms work, common pain points, and typical customer expectations.
• Prior QA experience is not required, but familiarity with testing processes or technical environments is a plus.

Technical Skills:

• Understanding of software development processes and tools, with experience working closely with developers.
• Ability to create and execute test cases, analyze results, and suggest improvements to ensure quality.

Soft Skills:

• Highly inquisitive: You are curious and proactive about discovering issues and edge cases that might not be immediately apparent.
• Customer-focused mindset: You think like a user, constantly considering how real customers will interact with the platform and ensuring their needs are met.
• Detail-oriented: You notice the small things and understand how those details can have a big impact on user experience.
• Critical thinker: You approach problems logically but also creatively, thinking beyond the obvious to anticipate potential failures or pain points.