Customer Service Support (Remote)

Customer Service Support | Mitchell International, Inc. | UnitedStates

Company Overview:

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

...

Customer Service Support | Mitchell International, Inc. | United States

Company Overview:

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description :

This is a full-time, work-from-home position.

Compensation: Competitive salary

Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program

Our Teams specific area of expertise is network contractual pricing and participation. We keep the carrier updated as to the network investigation and outcome. We assist in responding to formal issues, DOI complaints, suits and arbitrations.

Interacts with customers, both internal and external to review and respond to issues related to pricing applied to client bills.
Issues can be related to contractual pricing and participation, bill review and fee schedule pricing.
Receive and review customer requests and act as in intermediary between the carrier, provider and the pricing network to ensure the bills were priced correctly to the provider’s contract and rates.

Qualifications:

Minimum Education:

High School Diploma or Equivalent

Required Skills and Experience:

3+ Years Workers’ Compensation, or Health Insurance Experience
Excellent Communication Skills

Desired Skills and Experience:

Provider network or Medical billing review background is helpful

Salesforce Experience is preferred

Benefits : We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $18 – $22 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-MC1#LI-Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home