Healthcare Client Manager (Remote)

• Healthcare Client Manager * REMOTE Position
• Must have Javelina

SUMMARY:

The Healthcare Client Manager is responsible for managing client accounts, identifying, and executing health plan strategies, and ensuring quality delivery of services to the client. This individual will be responsible in achieving success in revenue retention.

RESPONSIBILITIES:

Serve as client s primary account lead, ensuring excellent customer service and client

satisfaction to nurture long-term relationships

Oversee strategy and implementation

Guide client action plan

Act as the day-to-day point of contact for all assigned clients to ensure the delivery of quality

services

Manage the tactical aspects of client engagements for large and complex clients

Coordinate and manage supplier delivery to clients

Executive performance management, ensuring both parties meet their obligations in order to

deliver objectives required in contract

Oversee client onboarding and supplier implementation for clients health plan

Respond to clients need via email, in-person meeting, web meetings or phone

Prepare and present client facing documents as needed

Ensure client reporting is completed in a timely manner and provides the type and level of

information needed for quality decision making

Expand benefit knowledge and skills by participating in thought leadership and/or deepening

specialized knowledge about topics including, but not limited to, healthcare, health plans,

benefit plans, ERISA, healthcare compliance, etc.

QUALIFICATIONS:

This Client Manager must be highly motivated and a self-starter.

• This individual needs to possess strong client service skills, excellent written and verbal communication skills, strong inter-personal and problem-solving skills and be detail oriented.
• The individual must be able to manage time-sensitive projects and multiple priorities.
• To perform the position, an individual must be able to satisfactorily perform each essential duty.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Javelina Software experience is a must
• It is required that individuals have completed a bachelor s degree, or demonstrate relevant work experience.
• Prior experience with health plans, benefit plans, and/or healthcare required.
• Individuals should have a minimum of three to five years working in a benefits or similar capacity where experience includes account management, leading and managing in a team-based environment, and managing relationships with various partners in the benefits industry. CERTIFICATIONS/LICENSURE/REGISTRATIONS: Preference will be given to individuals who have completed the CEBS (Certified Employee Benefits Specialist) or have obtained their life and health insurance license.